Summary
Overview
Work History
Education
Skills
Awards
Timeline

Layne Smith

Mesquite,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Operations Manager

FedEx Ground
10.2019 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed high-performing training teams through effective coaching, mentoring, and performance strategies.
  • Streamlines operational processes by implementing efficient strategies in multiple areas of daily operation.
  • Evaluated employee performance regularly, promoting professional growth opportunities through personal coaching methods.
  • Reduced scheduling conflicts through proactive rescheduling and resource allocation.

Team Lead

TMT Inc
01.2018 - 10.2019
  • Trained new team members on company procedures and standards.
  • Documented counts and intake orders for weekly stock deliveries.
  • Evaluated customer needs and feedback to drive product and service improvements.

Server

Kona Grill
05.2016 - 01.2018
  • Achieved monthly sales goals by using successful promotion strategies.
  • Built report with frequent patrons to cultivate guest loyalty.
  • Used communication and problem-solving skills to resolve customer complaints.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.

Server

BJ's Restaurant & Brewhouse
12.2012 - 05.2016
  • Served patrons promptly with focused attention to customer needs.
  • Anticipated patron needs to increase sales and customer service.
  • Mentored new hires through the training process, ensuring they became productive team members.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

No Degree - Human Biology And Sciences

University of Texas At Austin, Austin, TX
  • Member of Natural Sciences Student Life Organization

High School Diploma -

Dr. Ralph H. Poteet High School, Mesquite, TX
06-2012
  • 3.9 GPA
  • Ranked in Top 4% of class
  • National Honor Society Member
  • Extracurricular activities: Art, Basketball, Creative Writing
  • Completed AP course in Calculus, Biology, Physics, Chemistry, English, World History, US History

Skills

  • Team leadership
  • Operations management
  • Scheduling allocation
  • Problem anticipation and resolution
  • Training management
  • Department oversight
  • Customer service

Awards

  • 5x operations manager of the month including July FY25, Nov FY22, July FY24, May FY22, June FY25
  • Peak All-Star Recognition at FedEx Ground
  • Received FedEx Ground Bravo Zulu Award in recognition of "going above and beyond"

Timeline

Operations Manager - FedEx Ground
10.2019 - Current
Team Lead - TMT Inc
01.2018 - 10.2019
Server - Kona Grill
05.2016 - 01.2018
Server - BJ's Restaurant & Brewhouse
12.2012 - 05.2016
University of Texas At Austin - No Degree, Human Biology And Sciences
Dr. Ralph H. Poteet High School - High School Diploma,

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Layne Smith