Laynee Johnson

Barista

Diamond Drip Coffee Co.

01.2024 - Current

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Increased repeat business by providing exceptional customer service and building rapport with patrons.