Laynee Johnson
Clarksville,Arkansas
Summary
Dynamic barista with exceptional customer service skills at Diamond Drip Coffee Co., adept at creating personalized beverages and fostering a welcoming atmosphere. Recognized for effective time management and problem-solving abilities, contributing to increased repeat business and a positive team environment. Trained new staff, enhancing overall café operations and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Barista
Diamond Drip Coffee Co.
01.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
High School Diploma - General Studies
Clarksville High School
Clarksville, AR05.2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Adaptive and creative
Languages
Dutch
Elementary
English
Native or Bilingual
Timeline
Barista
Diamond Drip Coffee Co.
01.2024 - Current
High School Diploma - General Studies
Clarksville High School