Laynee Williams
Abilene,TX
Summary
Dynamic Store Manager with a proven track record at Barefoot Campus Outfitters, excelling in customer service and inventory management. Skilled in training and mentoring teams to achieve sales goals while fostering a collaborative environment. Implemented effective merchandising strategies, enhancing store presentation and driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Store Manager
Barefoot Campus Outfitters
Abilene, TX
08.2024 - Current
- Managed daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service standards and product knowledge.
- Oversaw inventory management, optimizing stock levels to reduce shrinkage.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Developed staff schedules, balancing labor costs with operational needs efficiently.
- Fostered a positive team environment, promoting collaboration and high performance among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Barefoot Campus Outfitters
Durango, CO
08.2022 - 03.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to meet sales goals and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Adapted quickly to changing priorities during peak sales periods to maintain service quality.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Experience Coordinator
TJX Companies
Durango, CO
08.2021 - 08.2024
- Coordinated customer feedback initiatives to enhance service quality and satisfaction levels.
- Assisted in developing training materials for new team members, promoting efficient onboarding processes.
- Monitored customer inquiries and resolved issues promptly, ensuring a seamless experience across channels.
- Implemented new procedures to streamline communication between departments, improving operational efficiency.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
Education
High School Diploma -
The Ogburn School
Fernandina Beach, FL04.2023
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Goals and performance
Team building and leadership
Recruiting and hiring
Leadership development
Accurate cash handling
Employee scheduling
Timeline
Store Manager
Barefoot Campus Outfitters
08.2024 - Current
Sales Associate
Barefoot Campus Outfitters
08.2022 - 03.2025
Customer Experience Coordinator
TJX Companies
08.2021 - 08.2024
High School Diploma -
The Ogburn School