Layner Wong Gómez

Santaderbank | Madrid,Spain

Used ticketing systems to manage and process support actions and requests(Service Now).

Responded to customer inquiries and provided technical assistance over phone and in person.

Documented support interactions for future reference.
Monitored systems in operation and quickly troubleshot errors.

Researched and identified solutions to technical problems.
Translated complex technical issues into digestible language for non-technical users.

Operating,monitoring and supporting applications as Murex, Control-M.

Tibco Bussinessworks,

MacDill Airforce Base Tinker K-8 School.

Provides school‐level technical support and professional customer service consultation.

Sets up and installs client workstations, network file servers, new computers, monitors, printers,scanners, and peripherals.

Schedules site visits to perform minor maintenance on computers and printers; diagnoses, tracks,and troubleshoots hardware and software problems through diagnostic testing; initiates problem.

Administrate the AD,DC and users accounts.
Implements any technology related project affecting client workstations at the district or learningcommunity level.

Researches and keeps current with technologies in computer networks, hardware, software, and telecommunications.

Keeps current with new
computer technology through attendance at district Workshops, meetings and training sessions.

• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  
• Supported implementation of warehouse management system software applications to enable centralized management of tasks.
• E-mail configuration (Sendmail.Postfix,Mdaemon, Exchange)
• Networks and infrastructure