Laysha Burgos
Summary
Detail-oriented professional with extensive experience in hospitality and real estate. Proven expertise in customer service, sales, and relationship management. Strong multitasking abilities and effective client needs management lead to exceptional service delivery. Bilingual communication skills in Spanish and English enhance organizational effectiveness and drive results.
Overview
6
6
years of professional experience
Work History
Real Estate Assistant
IB REALTY LLC
Philadelphia, Pennsylvania
01.2020 - 02.2023
- Prepared and organized documents for real estate transactions and client meetings.
- Greeted clients upon office arrival and assisted in completing necessary transaction paperwork.
- Organized files containing crucial information about each client's transaction, including financing and inspection details.
- Collected rent from over 80 tenants monthly, ensuring timely payments.
Front Desk Receptionist
Fairfield By Marriott
Philadelphia, Pennsylvania
02.2023 - 05.2024
- Greeted guests and checked in arrivals, ensuring smooth first impressions at hotel entrance.
- Assisted guests with bookings, cancellations, and modifications, enhancing overall guest satisfaction.
- Managed phone calls and directed inquiries, facilitating effective communication across departments.
- Maintained organized front desk area, ensuring cleanliness and professionalism.
Sales Coordinator
Fairfield By Marriott
Raleigh, North Carolina
07.2024 - 08.2025
- Facilitated communication between sales team and clients, enhancing operational efficiency.
- Assisted in developing sales strategies that improved hotel occupancy rates.
- Trained new staff on sales processes and customer service practices at the hotel.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Cultivated client relationships through timely responses to inquiries and resolution of issues during sales.
Front Desk Receptionist
Tru By Hilton
Raleigh, North Carolina
09.2025 - 03.2026
- Managed phone calls and directed inquiries to appropriate departments, enhancing communication flow.
- Greeted guests and checked in arrivals promptly at the hotel entrance.
- Assisted guests with bookings, cancellations, and modifications accurately.
- Coordinated with housekeeping to ensure timely room availability, improving guest satisfaction.
- Resolved guest complaints promptly, fostering a welcoming environment for all guests.
Education
Some College (No Degree) - Business Administration
La Salle University
Philadelphia, PASkills
- Front desk operations
- Call handling
- Customer service and support
- Reservation management
- Client relationship management
- Documentation management
Timeline
Front Desk Receptionist
Tru By Hilton
09.2025 - 03.2026
Sales Coordinator
Fairfield By Marriott
07.2024 - 08.2025
Front Desk Receptionist
Fairfield By Marriott
02.2023 - 05.2024
Real Estate Assistant
IB REALTY LLC
01.2020 - 02.2023
Some College (No Degree) - Business Administration
La Salle University