Managed stock and inventory for the footwear department, ensuring accurate levels and organization.
Handled BOPIS (Buy Online, Pick Up In-Store) and SFS (Ship from Store) orders efficiently to meet customer needs.
Assisted customers by fulfilling in-store shoe requests using PDT device as a shoe runner.
Provided knowledgeable and friendly customer service, enhancing the shopping experience.
Replenished and organized the footwear backroom to maintain product availability and order.
Supported additional departments as needed, including apparel, cash register, and BOPIS order preparation.
Sales Associate
H&M
Santa Clara, CA
03.2024 - 07.2024
Operated the POS system to process both cash and card transactions efficiently, returns and exchanges
Managed stock levels, ensuring items were well-organized on the sales floor and in storage
Took care of garments on display to maintain their appearance and appeal throughout the departments
Provided friendly customer service, assisting with product inquiries and holding items for clients
Sports Official
San Jose State University
San Jose, CA
01.2023 - 04.2024
Served as a sports official at San Jose State University, officiating games at our gym
Interacted with diverse students and individuals, providing information on various programs and ensuring a positive and inclusive sports environment
Supervised and monitored athletes during sporting events
Assisted in the setup of playing fields before each game began
Sales Associate
Loft
Santa Clara, CA
11.2023 - 03.2024
Managed cash transactions accurately and efficiently as a cashier at Loft by Ann Taylor
Provided exceptional customer service by engaging with customers, assisting with shopping inquiries, and offering product recommendations
Assisted customers with online and in-store shopping, including navigating the website, locating items, and processing orders
Assisted in ordering products for clients using the store's POS system
Maintained organized and tidy store appearance by restocking shelves, completing go-backs, and ensuring merchandise displays were visually appealing
Cashier
Levis Stadium
Santa Clara, CA
10.2022 - 12.2023
I managed cash transactions and stocked food items at concessions stands, ensuring optimal customer service
At Levi's Stadium, I facilitated the loading and unloading of carts in the backroom, handling supplies and merchandise with efficiency and attention to detail
Sales Volunteer
Hair Salon
Hayward, CA
05.2020 - 09.2020
Operated the front desk register, handled cash and processed credit card transactions
Greeted and assisted customers to foster positive experiences
Used verbal skills to engage customers in conversation and effectively determine needs and requirements