Laysha Mcallister

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Stalking replacing things running building

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Assisted clients in navigating unemployment benefits and services.
• Resolved inquiries through phone, email, and in-person communication.
• Processed applications efficiently while ensuring compliance with regulations.
• Documented client interactions accurately in the case management system.
• Educated clients about available resources and support services.
• Trained new staff on customer service protocols and procedures.
• Resolved customer complaints quickly and efficiently.