Laysha Lee Gonzalez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Agape Allergy & Immunology Associates
08.2023 - 11.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Collected pertinent data and calculations to aid physician in interpreting results.
Personal Care Assistant
Tempus Unlimited
05.2023 - 11.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Medical Assistant
Kidney Care & Transplant Services Of New England
03.2023 - 04.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Medical Assistant
Connecticut Children's
01.2023 - 03.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Allergy & Immunology Associates Of New England
03.2022 - 05.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Assistant (Externship)
Redwood Pediatric & Adolescent Medicine
01.2022 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Verified patient insurance coverage and collected required co-payments.
Front Desk Receptionist
Baystate Academy Charter Public School
08.2017 - 12.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Medical Assistanting - Medical Assistanting
Porter And Chester Institute - Chicopee
Chicopee, MA03.2022
High School Diploma -
Baystate Academy Charter Public School
Springfield06.2019
Skills
- Patient-Focused Care
- Conversant in Spanish
- Reliable Team Player
- Time Management
- Problem Solving Abilities
- Compassionate
- Trustworthy Companion
- Adaptable
- Efficient Multi-tasker
- Initiative
Certification
- CMA - Certified Medical Assistant
- BLS Certification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Agape Allergy & Immunology Associates
08.2023 - 11.2023
Personal Care Assistant
Tempus Unlimited
05.2023 - 11.2023
Medical Assistant
Kidney Care & Transplant Services Of New England
03.2023 - 04.2023
Medical Assistant
Connecticut Children's
01.2023 - 03.2023
Medical Assistant
Allergy & Immunology Associates Of New England
03.2022 - 05.2022
Medical Assistant (Externship)
Redwood Pediatric & Adolescent Medicine
01.2022 - 03.2022
Front Desk Receptionist
Baystate Academy Charter Public School
08.2017 - 12.2021
Medical Assistanting - Medical Assistanting
Porter And Chester Institute - Chicopee
High School Diploma -
Baystate Academy Charter Public School
- CMA - Certified Medical Assistant
- BLS Certification
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