Layton Banks
Houston,TX
Summary
Dynamic professional with a robust background in Security and Customer service. Excelled in security audits and emergency preparedness, enhancing safety protocols and reducing response times. Known for exceptional attention to detail and a proactive approach, achieving high customer satisfaction. Skilled in both Law enforcement techniques and providing outstanding service, bringing a comprehensive skill set to any team.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Security Investigator
City Of Houston
Houston , Texas
04.2024 - Current
- Prioritized caseloads effectively, ensuring that critical incidents received immediate attention and resolution efforts were focused where most needed.
- Streamlined investigation processes through development of efficient procedures and tools, reducing response times.
- Prevented security breaches by implementing comprehensive investigative strategies for high-risk situations.
- Evaluated existing security infrastructure, identifying gaps in coverage that required additional surveillance or resources.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collaborated with law enforcement agencies to ensure timely information sharing and joint efforts in resolving cases.
- Conducted surveillance for up to [4] hours at time
- Conducted background checks on employees, ensuring safety and quality assurance.
Rideshare Driver
Uber
Houston , Texas
10.2023 - 04.2024
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Military Police Team Leader
US Army
Fort Bliss , Texas
09.2019 - 10.2023
- Managed sensitive information as a part of investigations, ensuring proper handling and storage of classified materials to maintain operational integrity and security.
- Conducted investigations into criminal activity, gathering evidence and interviewing witnesses for successful case resolution.
- Trained junior Military Police officers on proper procedures, contributing to increased unit efficiency and professionalism.
- Assisted in special investigations and crime prevention programs.
- Responded to emergency calls to provide assistance to citizens in need.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Established emergency response to manage and respond to physical security needs of employees, buildings, technology and materials.
Private Security Officer
Allied Universal Security Services
Houston , Texas
02.2019 - 09.2019
- Trained new security officers on company protocols, procedures, and best practices for optimal performance.
- Provided exceptional customer service while maintaining a professional demeanor at all times under various circumstances.
- Improved response times to incidents by developing efficient patrol routes and schedules.
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
- Conducted comprehensive security assessments, identifying potential risks and recommending appropriate countermeasures.
Coffee Barista
Kroger's Grocery
Houston , Texas
11.2017 - 02.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Lead CSR
The Home Depot Inc
Houston , Texas
10.2017 - 02.2019
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Acted as liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Food Service Worker
Potbelly's Sandwich Shop
Houston , Texas
11.2015 - 10.2017
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted positive work environment through effective communication with colleagues and supervisors.
Education
Basic Military Police -
Military Police Corps.
Fort Leonard Wood, MO 09.2019 - 02.2020
Associate of Arts - Business Administration
Lone Star College System
Cypress, TX 08.2017 - 06.2018
Associate of Arts - Business Administration
Wentworth Military Academy And College
Lexington, MO 08.2016 - 06.2017
High School Diploma -
Jersey Village High School
Houston, TX 01.2012 - 01.2016
Skills
Security Audits
Emergency Preparedness
Background Checks
Physical Security
Security Management
Self-defense techniques
Law Enforcement
Firearms handling
Customer Service
Attention to detail
Certification
FEMA ICS 100-1000
Timeline
Security Investigator
City Of Houston
04.2024 - Current
Rideshare Driver
Uber
10.2023 - 04.2024
Active Shooter Response Instructor T3
08-2022
Active Shooter Response Level 1
08-2020
FEMA ICS 100-1000
06-2020
Secret Clearance
02-2020
Military Police Team Leader
US Army
09.2019 - 10.2023
Basic Military Police -
Military Police Corps.
09.2019 - 02.2020
Adult and Pediatric First AID/CPR/AED
05-2019
Private Security Officer
Allied Universal Security Services
02.2019 - 09.2019
Coffee Barista
Kroger's Grocery
11.2017 - 02.2019
Lead CSR
The Home Depot Inc
10.2017 - 02.2019
Associate of Arts - Business Administration
Lone Star College System
08.2017 - 06.2018
Associate of Arts - Business Administration
Wentworth Military Academy And College
08.2016 - 06.2017
Food Service Worker
Potbelly's Sandwich Shop
11.2015 - 10.2017
High School Diploma -
Jersey Village High School
01.2012 - 01.2016
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