Layton Betoney
Winslow,AZ
Summary
My name is Layton Betoney. I love working with the public. I am a people person and very encouraging to others. Always selling to go that extra effort to make sure all are satisfied with my work.
I'm on disability but I want to get back to work. I still have the ability to perform jobs needs. I don't believe in giving up. I know how to work with others.
I want a chance to show my abilities and my belief in helping others.
Overview
2013
2013
years of professional experience
Work History
Customer Service Manager
Lumbermens Lumber Co.
Cottonwood, Arizona
02.2004 - 07.2012
- Managed customer inquiries through multiple communication channels.
- Trained staff on company policies and customer service best practices.
- Resolved customer complaints efficiently and effectively.
- Maintained product knowledge to assist customers accurately.
- Coordinated with suppliers to ensure timely product delivery.
- Developed training materials for new customer service representatives.
- Provided exceptional customer service to ensure customer satisfaction.
Logistics Manager
Phoenix Cement Co
Joseph City, Arizona
03.1984 - 10.2001
- Managed logistics operations for cement distribution across multiple regions.
- Coordinated transportation schedules to ensure timely deliveries of products.
- Oversaw inventory management and storage solutions for raw materials and finished goods.
- Implemented safety protocols to enhance workplace compliance and employee safety.
- Trained staff on logistics procedures and best practices for efficiency.
- Analyzed transportation routes to optimize delivery times and reduce costs.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Maintained high standards of internal and external customer service.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
Machine Operator/Assembler
CTP Paper Products
Bellemonte
Timeline
Customer Service Manager
Lumbermens Lumber Co.
02.2004 - 07.2012
Logistics Manager
Phoenix Cement Co
03.1984 - 10.2001
Machine Operator/Assembler
CTP Paper Products