Rose Anwer
Los Angeles,US
Summary
Detail-oriented receptionist and customer service representative with a strong work ethic and positive attitude. Proficient in managing phone communications and maintaining schedules efficiently. Extensive experience in administrative tasks, including data entry and typing at over 60 wpm, ensuring high accuracy and attention to detail.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
United Fabrics International
Los Angeles
01.2014 - 01.2017
- Supervised customer service team to enhance communication and resolve issues effectively.
- Streamlined credit line management, optimizing financial accuracy and strengthening customer relations.
- Ensured compliance with company policies during customer interactions, maintaining high standards.
- Collaborated with insurance to improve customer aging report processes, ensuring accuracy of updates.
- Built strong client relationships through proactive problem-solving and trust-building initiatives.
- Coordinated cross-functional teams to address customer issues, improving service delivery significantly.
- Fostered partnerships with sales and technical teams to expedite issue resolution, enhancing client retention.
Certified Nursing Assistant (Morning Shift)
Burlington Convalescent Hospital
01.2016 - 01.2017
- Managed patient hygiene through bedpan, urinal, bath, shampoo, and shave operations.
- Assisted patients during bathroom visits and showers to promote independence and dignity.
- Supported daily living activities, including meal assistance, feeding, ambulation, and positioning.
- Monitored patient stability by checking vital signs and weight; documented intake and output accurately.
- Enhanced patient comfort by operating Hoyer lifts and responding promptly to requests.
- Recorded patient progress by completing forms, reports, and logs with precision.
- Maintained operational efficiency by strictly adhering to established policies and procedures.
Certified Nursing Assistant (Afternoon Shift)
Alcott Rehabilitation Hospital
01.2015
- Managed patient hygiene through bedpan, urinal, bath, shampoo, and shave operations.
- Assisted patients during bathroom visits and showers to promote independence and dignity.
- Supported daily living activities, including meal assistance, feeding, ambulation, and positioning.
- Monitored patient stability by checking vital signs and weight; documented intake and output accurately.
- Enhanced patient comfort by operating Hoyer lifts and responding promptly to requests.
- Recorded patient progress by completing forms, reports, and logs with precision.
- Maintained operational efficiency by strictly adhering to established policies and procedures.
Receptionist
Spring Town, Inc.
01.2006 - 01.2008
- Managed daily client interactions and inquiries, boosting customer satisfaction and retention.
Streamlined appointment scheduling, reducing wait times and enhancing office efficiency.
Maintained accurate records with a typing speed of 60-62 WPM, ensuring updated information.
Coordinated office communications to foster collaboration within the team.
Executed daily updates on e-commerce website, achieving 30% growth in online engagement.
Collaborated with marketing to optimize product listings, increasing visibility and driving traffic.
Edited product images meticulously, ensuring high-quality visuals that minimized returns.
Demonstrated strong communication skills while assisting customers, encouraging repeat business.
Customer Service Representative Operator
21 Answering Service
Los Angeles
01.2002 - 01.2006
- Enhanced customer satisfaction by managing call operations and reducing wait times.
Handled bilingual communications to ensure effective interactions with diverse clients.
Conducted meticulous data entry, supporting accurate client records and operational integrity.
Trained new hires, contributing to a knowledgeable team and improved service delivery.
Streamlined procedures for call handling, leading to faster response times.
Provided bilingual support to ensure positive experiences for all customers.
Mentored new team members, promoting collaboration and enhancing service quality.
Customer Service Representative/Data Entry Clerk
First Reliable Maintenance
El Monte
01.2019 - 01.2020
- Cultivated positive customer relationships through attentive service, increasing loyalty and retention.
Coordinated with dispatchers to enhance scheduling efficiency and reduce client wait times.
Assisted dispatchers with scheduling to optimize field service management.
Submitted weekly A/R ledgers via Quickbooks to ensure accurate and timely billing.
Transcribed technician reports for invoicing, improving data accuracy.
Managed files to streamline data entry processes and minimize errors.
Office Manager/Production Manager
MS Pima, Inc.
Los Angeles
01.2017 - 01.2019
- Facilitated client communication to improve production efficiency and promptly resolve issues.
Managed payroll processing for 30 to 40 employees, guaranteeing accuracy and timely payments.
Streamlined invoicing processes to optimize accounts payable and receivable workflows.
Ensured timely delivery through strategic production scheduling, boosting client satisfaction.
Textile Production Coordinator
Morex Enterprises, Inc.
Los Angeles
01.2020 - 01.2025
- Coordinated production orders, ensuring timely delivery and quality standards.
- Facilitated communication with customers, enhancing satisfaction and repeat business.
- Managed production schedules, optimizing efficiency across local and offshore operations.
- Supported sales teams with product recommendations, boosting sales outcomes.
- Collaborated with QA teams to resolve issues, reducing returns and enhancing product quality.
- Collaborated with sales teams to align production capabilities with market demands, fostering stronger client relationships and improved sales outcomes.
- Monitored inventory levels and production metrics, leading to informed decision-making and substantial improvements in supply chain efficiency.
- Provided exceptional customer service by assisting clients with product recommendations, ensuring a seamless transition from sampling to final delivery.
- Streamlined production schedules, optimizing efficiency and ensuring timely delivery of high-quality textile products, significantly reducing delays.
- Fostered strong relationships with QA teams to promptly resolve issues, leading to reduced product returns and enhanced overall quality.
- Handled customer inquiries, boosting satisfaction and loyalty through attentive service.
- Assisted dispatchers with scheduling, enhancing field service efficiency.
- Submitted weekly A/R ledgers via Quickbooks, ensuring timely and accurate billing.
- Transcribed technician reports for invoicing, improving data accuracy.
- Managed files, streamlining data entry processes and reducing errors.
- Coordinated with dispatchers to enhance scheduling efficiency, resulting in improved field service management and reduced wait times for clients.
- Cultivated positive relationships with customers, providing attentive service that strengthened loyalty and ensured high satisfaction rates.
- Led production scheduling, ensuring on-time delivery and boosting client satisfaction.
- Managed accounts payable and receivable, streamlining invoicing and payment follow-ups.
- Supervised payroll for 30-40 employees, ensuring accurate and timely processing.
- Maintained detailed records of pricing and costs, enhancing financial transparency.
- Facilitated client communication, improving production efficiency and resolving issues swiftly.
Education
Student Vocation Nurse - LVN Program
American Career College
Los Angeles, CA01.2009
Pre-Nursing - Pre-Nursing coursework
Los Angeles City College
Los Angeles, CA01.2008
Skills
- Multi-tasking
- Vendor engagement
- Scheduling coordination
- Inventory control
- Office administration
- Data retrieval systems
- Workflow optimization
- Workflow planning
- Sales support
- Client communication
- Data entry accuracy
- Customer service
- Medical Teamwork
- Bedside Manner
- Infection Control
- Customer Service
- Data Entry
- Communication
- Scheduling
- Inventory Management
- Production scheduling
Languages
- English, Native
- Korean, Proficient
Timeline
Textile Production Coordinator
Morex Enterprises, Inc.
01.2020 - 01.2025
Customer Service Representative/Data Entry Clerk
First Reliable Maintenance
01.2019 - 01.2020
Office Manager/Production Manager
MS Pima, Inc.
01.2017 - 01.2019
Certified Nursing Assistant (Morning Shift)
Burlington Convalescent Hospital
01.2016 - 01.2017
Certified Nursing Assistant (Afternoon Shift)
Alcott Rehabilitation Hospital
01.2015
Customer Service Manager
United Fabrics International
01.2014 - 01.2017
Receptionist
Spring Town, Inc.
01.2006 - 01.2008
Customer Service Representative Operator
21 Answering Service
01.2002 - 01.2006
Student Vocation Nurse - LVN Program
American Career College
Pre-Nursing - Pre-Nursing coursework
Los Angeles City College