Jose Monroy
Los Angeles,California
Summary
Highly motivated and customer-oriented professional seeking a challenging position that accommodates my school schedule. Leveraging my diverse experience in customer service, sales, management, and technical support, I aim to contribute to a dynamic team and deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Tech Support/Customer Service/Billing/Office Manager
GTX Corp
01.2017 - Current
- Demonstrated versatility and expertise in providing technical support, customer service, and office management
- Delivered exceptional customer support via phone and email, troubleshooting hardware issues and resolving technical challenges
- Managed customer inquiries, processed support cases, and facilitated product returns and shipments
- Administered billing processes, ensuring accuracy and timeliness of invoices and refunds
- Assisted in the research and development of GPS trackers, contributing to product enhancements
- Managed office operations, including supply management, documentation, and administrative support
- Recognized for exceptional problem-solving skills and ability to handle complex customer issues.
customer service support
Charter communications
01.2017 - 04.2017
- Provided exceptional sales and, to inbound callers in a fast-paced call center environment
- Effectively communicated and promoted company products and services, meeting, or exceeding sales targets
- Assisted customers with inquiries, product information, and issue resolution, ensuring a high level of customer satisfaction
- Scheduled installation appointments, troubleshooted equipment issues, and processed payments
- Consistently ranked among the top performers in sales and customer satisfaction.
Sales associate/Store Manager
Sprint preferred by Verity Wireless Inc
09.2014 - 03.2017
- Demonstrated outstanding sales acumen and customer service skills as a Sales Associate, resulting in rapid promotion to Store Manager
- Led a high-performing team in achieving and exceeding sales targets while ensuring exceptional customer satisfaction
- Streamlined inventory management, stock control, and merchandising to optimize efficiency and profitability
- Implemented innovative sales strategies, resulting in a significant increase in revenue and customer base
- Utilized excellent communication skills to handle customer inquiries, resolve issues, and provide product knowledge.
Education
Bachelor of Science - Electrical Engineering
California State University - Long Beach
Long Beach, CA2026
Certificate of Achievement - Engineering
Santa Monica College
Santa Monica05.2023
Skills
- Workforce Management
- Staff Training
- Excellent Multi-Tasking Ability
- Customer Relations
- Technical Support
- Compliance Monitoring
- Employee Supervision
- Policy Development
- Office Management
- Customer Service
- Staff Hiring
- Inventory Control
- Bookkeeping
- Billing
Languages
Spanish
Professional Working
Timeline
Tech Support/Customer Service/Billing/Office Manager
GTX Corp
01.2017 - Current
customer service support
Charter communications
01.2017 - 04.2017
Sales associate/Store Manager
Sprint preferred by Verity Wireless Inc
09.2014 - 03.2017
Bachelor of Science - Electrical Engineering
California State University - Long Beach
Certificate of Achievement - Engineering
Santa Monica College
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