Marquise Howie
Los Angeles,Ca
Summary
A natural leader with a dedication to maintaining a positive attitude to boost the work environment. Works with co-workers to ensure a higher performance quality out of the entire team. Effectively learning the different communication skills required for a wide-range of clients and workers.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Griffin Club La
04.2022 - Current
- Maintain a high standard of service by welcoming members and guests, promptly addressing service needs, and assisting individuals with special requirements.
- Organize, coordinate, and implement various services and programs and act as an information source to help members and their guests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Security
Kent Services
09.2020 - 02.2022
- Monitored security checkpoints for compliance with applicable security protocols.
- Responded swiftly to security incidents and effectively resolved security issues.
- Streamlined front desk operations for improved efficiency and reduced wait times for residents.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
Night Auditor
Comfort Inn & Suites
08.2019 - 07.2020
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
Dance Instructor
Studio Dee
08.2018 - 05.2019
- Worked with children age 5-18 yrs and taught them dance foundations and rhythm
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
Education
Bachelor of Arts - Dance
Northern Kentucky University
Highland Heights, KY04.2024
Skills
- Microsoft Excel
- Organization
- Computer Skills
- Customer Relations
- Problem Resolution
- Calm and Professional Under Pressure
- Multi-tasking
- Punctuality
- Attention to Detail
- Issue Resolution
- Policy understanding
- Escalation Handling
- Complaint Handling
- Service Recommendations
Timeline
Member Service Representative
Griffin Club La
04.2022 - Current
Security
Kent Services
09.2020 - 02.2022
Night Auditor
Comfort Inn & Suites
08.2019 - 07.2020
Dance Instructor
Studio Dee
08.2018 - 05.2019
Bachelor of Arts - Dance
Northern Kentucky University