Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Layton Carlson

Aitkin,MN

Summary

Enthusiastic and reliable employee and takes pride in providing quality customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and highly populated environments.

Overview

3
3
years of professional experience

Work History

Server

The Deerstand Restaurant And Bar
04.2023 - 01.2024
  • Provide a better service to customers by personally attending to their individual needs
  • Efficiently manage tables and reservations for customers to increase the amount of customer flow
  • Increase sales by promoting upcharged items, desserts, extra drinks, etc.
  • Uphold a clean and neat service area for a better customer experience

Event Services Assistant

Ruttgers Bay Lake Resort
06.2022 - 08.2022
  • Lift heavy objects to their designated spot to ensure a safe and enjoyable experience for events
  • Follow mapped layouts of events on paper to ensure clients have everything where they would like it for a enjoyable experience


Marina Staff Member

Ruttgers Bay Lake Resort
08.2020 - 08.2022
  • Improved customer satisfaction by providing exceptional marina services and addressing their needs promptly.
  • Maintain dock movement to increase efficiency and safety for customers
  • Assisted with boat launching and docking, ensuring a smooth and stress-free experience for guests.
  • Maintained clean and well-organized facilities, contributing to a positive marina environment.

Education

No Degree - Education

Minnesota State University - Moorhead
Moorhead, MN

High School Diploma -

Aitkin High School
Aitkin, MN
06.2022

Skills

  • Inventory Management
  • Problem Solving
  • Teamwork Abilities
  • Customer Service
  • POS Systems
  • Guest Engagement
  • Item Promotion
  • Positive Attitude

Additional Information

High School Extracurriculars

  • Minnesota Business Professionals of America (BPA) State Competition 2019-2022
  • Aitkin BPA Co-president 2022
  • Treasurer of Aitkin International Club 2022
  • Economy Challenge Competitor 2022

Timeline

Server

The Deerstand Restaurant And Bar
04.2023 - 01.2024

Event Services Assistant

Ruttgers Bay Lake Resort
06.2022 - 08.2022

Marina Staff Member

Ruttgers Bay Lake Resort
08.2020 - 08.2022

No Degree - Education

Minnesota State University - Moorhead

High School Diploma -

Aitkin High School

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Layton Carlson