LayToya Richburg
Huntsville,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
IT Technician
Automation/LG Electronics
08.2022 - 02.2023
- Provide technical support to users by researching and answering questions
- Troubleshooting problems
- Maintain workstation and LAN performance
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
Dispatcher Clerk
Around The Clock Plumbing
08.2022 - 02.2023
- Dispatching all service calls to ensure maximum scheduling efficiency without compromising client satisfaction
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
AT&T
06.2017 - 08.2022
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Collaborated with team members to implement new strategies for improving overall customer retention.
Education
Business Management
Virginia College - Birmingham
Huntsville, ALHigh School Diploma -
Lee High School
Huntsville, AL05.1998
Skills
- Paperwork Processing
- Data Collection
- Report Generation
- Account Updating
- Product Knowledge
- Complaint Resolution
- Appointment Scheduling
- Data Entry
- Consultative Sales
- Call Management
- Call Center Operations
- Microsoft Excel
Timeline
Customer Service Representative
Progressive Insurance
02.2023 - Current
IT Technician
Automation/LG Electronics
08.2022 - 02.2023
Dispatcher Clerk
Around The Clock Plumbing
08.2022 - 02.2023
Customer Service Representative
AT&T
06.2017 - 08.2022
Business Management
Virginia College - Birmingham
High School Diploma -
Lee High School
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