Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

La’Yunda K. Simpson

California,Md

Summary

Ready to excel as a seasoned Transportation Specialist with 14 years of proven leadership. Excellent interpersonal skills, with the ability to work comfortably with all levels of any government organization. Demonstrated skills in Physical Security, Personnel Security, Security Investigations, Information Security, problem solving and coordination skills. A self motivator with a proven ability in making confident independent decisions. Ability to immediately identify needs, problems, and initiate appropriate long lasting solutions. Proven leadership ability in tackling challenging and demanding assignments with determination and vigor.

Knowledgeable Training and Safety Instructor with proven background in managing station operations and optimizing workflow efficiencies. Successfully led teams to enhance operational performance and ensure seamless customer experiences. Demonstrated expertise in problem-solving and effective communication. Knowledgeable [Desired Position] with proven background in managing station operations and optimizing workflow efficiencies. Successfully led teams to enhance operational performance and ensure seamless customer experiences. Demonstrated expertise in problem-solving and effective communication. Knowledgeable Rail Station Manager with proven background in managing station operations and optimizing workflow efficiencies. Successfully led teams to enhance operational performance and ensure seamless customer experiences. Demonstrated expertise in problem-solving and effective communication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Station Manager

Washington Metropolitan Area Transit Authority
05.2015 - Current
  • Able to respond to emergency situations in a timely manner
  • Responsible for complying with rules and regulations within the Metrorail system
  • Ensure customers with accurate information navigating thru the System
  • Monitor and report unusual activity happening in stations
  • Oversaw daily operations ensuring safety and compliance with regulatory standards.
  • Managed vendor relationships to ensure quality maintenance of station facilities and services.

Bus Operator

Washington Metropolitan Area Transit Authority
05.2008 - 05.2015
  • Safe operation of a public transit bus.
  • Familiarization with its systems and safety features.
  • Provide first aid assistance in the event of an accident.
  • Drives bus over assigned routes.
  • Provide outstanding customer service to passengers as well as pedestrians.
  • Operated buses safely along designated routes, ensuring adherence to schedules and traffic regulations.
  • Provided exceptional customer service, assisting passengers with inquiries and ensuring a positive travel experience.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with operational standards.
  • Collaborated with dispatch teams to communicate service delays and coordinate route adjustments effectively.
  • Trained new operators on safety protocols, operational procedures, and customer service best practices.
  • Implemented efficient boarding processes to streamline passenger flow during peak hours, enhancing overall service efficiency.
  • Monitored route performance metrics to identify areas for improvement and optimize operational effectiveness.
  • Led initiatives for enhancing driver safety awareness through workshops and ongoing training sessions for staff members.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.

Training Coordinator

Coastal International Security Training Academy
09.2009 - 06.2010
  • Manages all of the logistical and administrative work needed to ensure instructor-led training classes run successfully.
  • Schedule courses and maintained academy’s training calendar.
  • Gather and analyze course evaluation and attendance data.
  • Maintain communications between private and government agencies.
  • Analyze data or information using Winteam, E-Hub and Sharepoint.
  • Knowledgeable on principles and processes for providing customer and personal services.

Instructor

Coastal International Security Training Academy
09.2005 - 09.2009
  • Serve as instructor for physical security, training a guard staff of over 1200 employees, ensuring the security operations for Federal Government facilities in the National Capital Region.
  • Present information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
  • Teach specific training programs for the Department of Homeland Security General Services Administration Officers.
  • Developed and delivered training programs on security protocols and operational procedures.
  • Evaluated trainee performance through assessments and provided constructive feedback for improvement.
  • Conducted regular reviews of training materials to ensure alignment with evolving security standards and regulations.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.

Education

Some College (No Degree) - Criminal Justice

Prince Georges Community College
Largo, Maryland

Skills

  • Quality Assurance\Management
  • Planning and Scheduling
  • Course facilitation
  • Requirements Management
  • Analyzing Data
  • Information documentation
  • Organizing, Planning, and Prioritizing
  • Database Development
  • Site Specific Courses
  • Effective communications management
  • Transportation management

Websites

Certification

  • Red Cross CPR and First Aid With AED
  • CDL License Class B
  • DOT Certified

Timeline

Station Manager

Washington Metropolitan Area Transit Authority
05.2015 - Current

Training Coordinator

Coastal International Security Training Academy
09.2009 - 06.2010

Bus Operator

Washington Metropolitan Area Transit Authority
05.2008 - 05.2015

Instructor

Coastal International Security Training Academy
09.2005 - 09.2009

Some College (No Degree) - Criminal Justice

Prince Georges Community College

Similar Profiles

CREATE PROFILE