Matt Baker
San Bernardino,CA
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 9 years of management performance.
Overview
17
17
years of professional experience
Work History
Area Manager
Nordstrom
05.2022 - 07.2024
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Transformed underperforming teams into productive, profitable teams.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
General Manager
Airport Terminal Services
01.2017 - 12.2021
- Maintaining an effective work environment where Team Members could find a consistently dependable employer whose core belief were the safety of our team while providing quality service to our customers
- Managing and building a superior team that continued to exceed operational performance goals set by American Airlines, Southwest Airlines, Alaska Airlines, Virgin America, WestJet, Sun Country, Air Canada, Contour, and jetBlue
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Overseeing HR Operations which include Recruitment, Interviewing, Extending Offers/Hiring, Onboarding, Payroll & Discrepancy Processing, Performance Evaluations, Incident Investigations, Coaching/Disciplinary Meetings, and Terminations of Team Members.
Ramp Manager
Airport Terminal Services
06.2007 - 12.2016
- Managing and building a superior team that continued to exceed operational performance goals set by American Airlines, Delta Air Lines, United Airlines, Airborne Express, Atlas Air, Aeromexico, and Volaris
- Ensured timely departures and arrivals of flights through proficient management of resources and personnel on the ramp.
- Fostered strong relationships with stakeholders such as airline partners, airport authorities, and regulatory bodies by maintaining open lines of communication and promptly addressing concerns.
- Streamlined operational workflow in the ramp area, resulting in increased productivity and reduced delays for passengers.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
BBA -
California State University - San Bernardino
San Bernardino, CADiploma -
Cajon High School
Skills
- Staff Management
- Operations Management
- Team Development
- Quality Assurance
- Staff Scheduling
- Supply Chain Management
- Resource Allocation
- Recruitment and hiring
- Project Management
- Human Resource Management
Timeline
Area Manager
Nordstrom
05.2022 - 07.2024
General Manager
Airport Terminal Services
01.2017 - 12.2021
Ramp Manager
Airport Terminal Services
06.2007 - 12.2016
BBA -
California State University - San Bernardino
Diploma -
Cajon High School