Lazar Franco
The Bronx,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
General Manager
The Ritz Diner
01.2019 - 10.2023
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Waiter,manager
The Lyric
10.2011 - 08.2019
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender,bratendin School Teacher,manager
The Riddlers
02.2001 - 02.2009
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Education
Graduated -
Elektro Tehnicka
Mostar1993
Skills
- Advertising and Marketing
- Loss Prevention
- Program Administration
- Contract Negotiations
- Staff Supervision
- Branding
- Customer Retention
- Schedule Management
- Operations Oversight
- Proficient in Software
- Budget Allocation
- Verbal and Written Communication
- Menu Planning
- Market Analysis
- Risk Management
- Staff Training
Languages
Croatian
Full Professional
Serbian
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell
Timeline
General Manager
The Ritz Diner
01.2019 - 10.2023
Waiter,manager
The Lyric
10.2011 - 08.2019
Bartender,bratendin School Teacher,manager
The Riddlers
02.2001 - 02.2009
Graduated -
Elektro Tehnicka
Similar Profiles
Leandra VitoriaLeandra Vitoria
Server/Waiter at Ritz DinerServer/Waiter at Ritz Diner
Steven FloresSteven Flores
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Andrew CambergAndrew Camberg
Server and Bartender at Ritz Carlton HotelServer and Bartender at Ritz Carlton Hotel
Yismely JaquezYismely Jaquez
Group Leader at Acacia NetworkGroup Leader at Acacia Network
ANITA LAMPTEYANITA LAMPTEY
Receptionist at Mac's SuitesReceptionist at Mac's Suites