Leandra Vitoria
Philadelphia,PA
Summary
To pursue and sustain a full-time high-level position that presents professional challenges using excellent interpersonal skills, effective time management, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Server/Waiter
Ritz Diner
12.2021 - Current
- Served food and beverages promptly and seamlessly
- Worked with POS system to place orders for efficient workflow
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols, maintaining safe and sanitary environments
Server/Waiter
The Mayfair Diner
11.2019 - 10.2021
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner
Top Golf
08.2019 - 09.2020
- Deliver food items to tables ensuring each restaurant patron received the correct order
- Train and mentor newly hired employees so they better understand the process flow and safety procedures
- Provide exemplary customer service to every patron according to Top Golf's guidelines
- Bus, clear, clean and set tables in quiet and efficient manner.
Education
Associate's Degree - Criminal Justice
Community College of Philadelphia
Philadelphia, PA06.2024
High school -
Moorestown High School
Moorestown, NJ06.2019
Skills
Exceptional customer service
Strong Work Ethic
Bilingual
Foreign language proficiency
Menu Memorization
High-volume dining
Guest Relations Management
Food sales and promotion
Reliable and Responsible
Adaptable and Flexible
Food and Beverage Upselling
Ability to Lift 50 Pounds
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service
Languages
Portuguese
Native or Bilingual
Timeline
Server/Waiter
Ritz Diner
12.2021 - Current
Server/Waiter
The Mayfair Diner
11.2019 - 10.2021
Food Runner
Top Golf
08.2019 - 09.2020
Associate's Degree - Criminal Justice
Community College of Philadelphia
High school -
Moorestown High School
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