Lazara Gomez
Hialeah,USA
Summary
Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Hardworking logistics coordinator with 5-year background making valuable contributions in honorable settings. Detail-oriented professional delivering effective records maintenance and shipping coordination. Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Air Global Logistics Coordinator
CH Robinson
Miami, FL
10.2023 - 11.2024
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Monitored compliance with safety regulations and quality standards during transport operations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Managed customer inquiries related to export documentation in a professional manner.
- Prepared, reviewed and processed all export documentation including invoices, packing lists and bills of lading.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Air Export Coordinator
DB Schenker
Miami, FL
10.2021 - Current
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives
- Accepted, processed and quickly filled orders
- Followed proper packaging requirements depending on order size and type
- Hazardous Material Specialist
- Handled all Licensed shipments to Chile and Colombia
- Familiar and knowledgeable with Procars software
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Delivered rush merchandise on tight schedules to meet customer targets
- Verified deliveries against shipping instructions prior to delivering to customers
- Checked shipping papers to determine nature of load and presence of hazardous materials
Fulfillment Coordinator
Dfass 3sixty Duty free
Miami, FL
05.2021 - Current
- Provide the administrative support for all purchasing process
- Manage purchase orders, vendor and delivery information for the country and central warehouses
- Control the purchasing process and all related administrative documents from placing the orders to confirming shipping and vendor invoicing documents are correct
- Handle discrepancies, damages, organization of RTV
- Keep all involved stakeholders informed and propose solution in case of issues with the POs
- Establish and monitor vendor and purchase related KPIs
- Propose process improvements and more efficient way of working
Customer Service Representative
Nighthawk Enterprise
Miami, FL
08.2020 - 04.2021
- Coordinate all the delivery appointments
- Check all the shipments and vessels
- Checked emails and answered phone calls
- Monitored all deliveries upon arrival and departures
Logistics Shipping Coordinator
Wincorp International, inc
Medley, FL
07.2016 - 04.2020
- Coordinated with freight forwarders to expedite international shipments
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes
- Tracked and traced air shipments in order to maintain current status information
- Completed all necessary customs documents and other paperwork
- Communicated with global offices by telephone and email to facilitate smooth shipments
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations
- Handled all refrigerated shipments for air and ocean
- Determined best shipping method for materials, considering shipping procedures, routes and rates
- Invoiced freight customers with proper backup and accurate rates, reviewed and analyzed contracts to verify accurate billing and resolved billing issues with vendors and carriers
- Created receiving reports and updated vendor balance sheets to record accounts payable
Lead Teller
Insight Financial Credit Union
01.2005 - 01.2010
- Effectively communicating with co-workers and clients in a respectful and professional manner
- Throughout communicating with co-workers and clients, there is a safe and strong focus on the service
- Service was always maintained to make sure clients were provided with exceptional experience
- Managed to work with clients to gain a thorough understanding of their current financial situation, possible life insurance needs, time horizons, future goals, investment experience, and tolerance for any risks
- Then assisted on developing an investment plan to help the clients meet their financial goals
Lead Teller
Check Cashing, Orlando Financial Services
01.2000 - 01.2004
- Managed cash and check deposits and withdrawals, preparing and verifying cashier's checks
- Achieved exemplary remarks on add-on products sale based on accounts
- Verified accuracy of clients' deposits and checks to resolve problems or discrepancies concerning the client's accounts
- Also, entered transactions into the system to record transactions with precision
Education
High School Diploma -
New Town High School
Queens, NY01.2003
Skills
- Focus
- Funds
- Goal setting
- Insurance
- Market
- Excel
- Networking
- Organizational
- Performance
- Management
- Sales
- Communication
- Reliable & Trustworthy
- Document Preparation
- Cargo Booking
- Schedule Coordination
- Shipment Tracking
- Customer Service
- Friendly, Positive Attitude
Timeline
Air Global Logistics Coordinator
CH Robinson
10.2023 - 11.2024
Air Export Coordinator
DB Schenker
10.2021 - Current
Fulfillment Coordinator
Dfass 3sixty Duty free
05.2021 - Current
Customer Service Representative
Nighthawk Enterprise
08.2020 - 04.2021
Logistics Shipping Coordinator
Wincorp International, inc
07.2016 - 04.2020
Lead Teller
Insight Financial Credit Union
01.2005 - 01.2010
Lead Teller
Check Cashing, Orlando Financial Services
01.2000 - 01.2004
High School Diploma -
New Town High School
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