Lazaro Acosta Nunez
Port Charlotte,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Technician
NewSouth Window Solutions
04.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Team Leader
PGT Industries
03.2018 - 01.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Line Specialist
PGT Industries
02.2016 - 03.2018
- Identified opportunities for waste reduction through careful analysis of production data, leading to cost savings and more sustainable practices.
- Improved line efficiency by implementing standardized operating procedures and best practices.
- Actively participated in team meetings, sharing ideas and feedback that contributed to the overall improvement of line operations.
Manufacturing Technician
PGT Industries
08.2013 - 02.2016
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
Education
Bachelor of Science - Bachelor
Havana,Cuba
Cuba04.2008
Skills
- Installation and Repair
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
Certification
Certificate of Completion, The Dale Carnegie course. January 31,2019
Certificate of Achievement, Dale Carnegie Course in Effective Communication & Human Relations. January 24,2019
The Manufacturing Skills Standard Council, Certified Production Technician Certification. March 2019
Timeline
Service Technician
NewSouth Window Solutions
04.2023 - Current
Team Leader
PGT Industries
03.2018 - 01.2021
Line Specialist
PGT Industries
02.2016 - 03.2018
Manufacturing Technician
PGT Industries
08.2013 - 02.2016
Bachelor of Science - Bachelor
Havana,Cuba
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