Lazaro Martinez
Orlando,FL
Summary
Seasoned Customer Service Supervisor with a proven track record at PRWT (SunPass), enhancing customer satisfaction and loyalty through effective support and resolution strategies. Expert in workforce management and bilingual communication, I excel in coaching teams towards excellence in service delivery. Demonstrated success in implementing training programs that boost retention and productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
PRWT (SunPass)
11.2021 - 11.2024
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Researched and corrected customer concerns to promote company loyalty.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Server
Padrinos Cuban Restaurant
01.2021 - 11.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Food Runner
Havana Rumba Restaurant
12.2018 - 12.2020
- Greeted customers and provided outstanding customer service.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers and provided menus upon arrival to dining room.
Education
High School Diploma -
Seneca High School
Louisville, KY05-2020
Skills
- Customer service
- Customer relations
- Workforce management
- Team coaching
- Staff assignments and supervision
- Training programs
- Active listening
- Bilingual
Timeline
Customer Service Supervisor
PRWT (SunPass)
11.2021 - 11.2024
Server
Padrinos Cuban Restaurant
01.2021 - 11.2021
Food Runner
Havana Rumba Restaurant
12.2018 - 12.2020
High School Diploma -
Seneca High School
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