Lazaro Rodriguez Diaz
Miami
Summary
Self-sufficient and proactive IT Technician with hands-on technical support experience. Skilled in troubleshooting hardware, software, and networking issues in fast-paced environments. A fast learner with proven experience in resolving helpdesk tickets, managing IT assets, and supporting Windows, macOS, and Active Directory. Currently seeking to leverage problem-solving skills and technical knowledge to grow in an IT support role.
Overview
7
7
years of professional experience
Work History
IT Technician
FIU College of Engineering & Computing
Miami
02.2025 - Current
- Responded to and resolved a high volume of help desk tickets, adhering to service level agreements (SLAs).
- Provided hands-on technical support for Windows 10/11 PCs, laptops, and MacBooks.
- Troubleshot and repaired hardware issues for office printers, label printers, and barcode scanners.
- Provided basic network support, including troubleshooting end-user connectivity, wireless, and IP configuration issues.
- Manage the full IT asset lifecycle: imaging and deploying new computers, inventory tracking, and equipment check-in/out.
Warehouse Associate/Non-Inventory Specialist
Amazon Sort Center
Miami
01.2020 - 02.2025
- Performed daily checks to ensure all equipment was functioning properly.
- Demonstrated a high level of responsibility by managing inventory and coordinating with team members.
- Worked efficiently in a team to ensure timely equipment movement and general warehouse operations.
Customer Service/Team Member
KFC
07.2018 - 08.2019
- Provided excellent customer service by resolving issues, processing returns and offering products recommendations.
- Assisted with inventory management and restocking supplies to support operational needs.
Education
Bachelor of Science - Information Technology
Florida International University
04-2026
Associate in arts - Computer Science
Miami Dade College (MDC)
Skills
- Hardware: PC/laptop troubleshooting, printer and peripheral support (office printers, label printers, barcode scanners)
- Networking: TCP/IP, DNS, DHCP, wireless, and connectivity troubleshooting
- ITSM and tools: IT ticketing systems, Confluence, PC imaging and deployment
- Operating systems: Windows 10/11, macOS, and Linux
- Task prioritizing
- Rapid learning ability
- Analytical problem-solving
- Bilingual in English and Spanish
- Rapid learning ability
- Analytical problem-solving
Timeline
IT Technician
FIU College of Engineering & Computing
02.2025 - Current
Warehouse Associate/Non-Inventory Specialist
Amazon Sort Center
01.2020 - 02.2025
Customer Service/Team Member
KFC
07.2018 - 08.2019
Bachelor of Science - Information Technology
Florida International University
Associate in arts - Computer Science
Miami Dade College (MDC)