Lazaro J. Gutierrez
Homestead,FL
Summary
Adept Computer Technician with a proven track record at Procell Repair, enhancing global sales revenue through effective troubleshooting and customer service excellence. Mastered computer assembly and technical support, significantly improving client satisfaction and operational efficiency. Demonstrates exceptional ability to adapt and thrive in fast-paced environments, leveraging both technical and interpersonal skills for peak performance.
Overview
11
11
years of professional experience
Work History
Information Technology Technician
Guanabacoa Gynecological and Obstetric Hospital
02.2014 - 05.2017
Cell Phone Technician
Ingenius
05.2017 - 02.2019
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
- Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
- Enhanced customer satisfaction by efficiently diagnosing and repairing cell phone issues.
Information Technology Specialist
EMPA Habana
06.2019 - 03.2022
- Set up network profiles, security permissions and file sharing systems.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
Computer Technician
Procell Repair
04.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Increased global sales revenue by developing and implementing effective sales strategies.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Cellular Technician
Procell Repair
04.2023 - 09.2024
- Contributed to revenue growth by identifying opportunities for upselling additional services or products during customer interactions.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies in the cellular infrastructure.
Education
Technician Informatics - Informatics
Raul Cepero Bonilla
La Habana,CU12.2013
Skills
Computer Assembly
Desktop and laptop installations
Computer Troubleshooting
Installation and Repair
Software Installation
Device configuration
Customer Service
Technical Support
Screen Replacement
Soldering skills
Battery Replacement
Timeline
Computer Technician
Procell Repair
04.2023 - 09.2024
Cellular Technician
Procell Repair
04.2023 - 09.2024
Information Technology Specialist
EMPA Habana
06.2019 - 03.2022
Cell Phone Technician
Ingenius
05.2017 - 02.2019
Information Technology Technician
Guanabacoa Gynecological and Obstetric Hospital
02.2014 - 05.2017
Technician Informatics - Informatics
Raul Cepero Bonilla
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