Summary
Overview
Work History
Education
Skills
Timeline
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Lazaro Luis Gonzalez

Dallas,TX

Summary

Accomplished EKG Technician with 7 years of experience in emergency patient care and Dialysis . Hands-on experience with technical troubleshooting and accurate diagnostic results. Continually maintained positive attitude in emergent, stressful situations. Well-organize offering Smoothly evaluate patients using diverse tests and routine procedures. Good prioritization, documentation and records management abilities.

Overview

25
25
years of professional experience

Work History

EKG Technician

ARC Dialysis
Miami , FL
04.2016 - 07.2022
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Educated patients on testing and preparation steps prior to procedure.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Communicated with healthcare workers and physicians concerning test results.
  • Transcribed physician interpretations to maintain electronic records for cosign by attending doctor.
  • Scheduled patients for testing and conducted follow up calls to confirm and answer questions.
  • Monitored patients' heart rhythms and functions through cardiac monitoring strips.

Account Analyst

CSC
08.2015 - 02.2016
  • Experienced in the use of reports and visual diagrams to support processes and make
  • Recommendations
  • Built and maintained effective relationships at all levels
  • Analytical reporting
  • Able to understand and analyze data, synthesizing large volumes of data and complex questions into clear analyses and actionable findings
  • Communication skills, including the ability to clearly and effectively communicate and present analysis findings to all levels
  • Assisted with process improvement activities, the design of metrics, analytical tools, and benchmarking activities discussing alternatives and gains of customers’ acceptance
  • Determined the customers’ ability to pay by analyzing past due amounts and reviewing credit history.

Representative III Analyst

Sprint Communications
11.1997 - 09.2015
  • Received and responded emails in English and Spanish daily to existing customers, and resolved telephone inquiries regarding high volume of phone pre-billed usage, invoice inquires, past due accounts, collect payments obtaining promise to pay to avoid interruption of service
  • Offered new phone service programs to avoid overages with minutes and data
  • Maintained and exceeded departmental quality and productivity standards
  • Administrator Collections
  • Handle inbound and outbound calls to customers to explain issues on their accounts discuss alternatives and gain customers’ acceptance
  • Determined the customers’ ability to pay by analyzing past due amounts and reviewing credit history
  • Risk Management Account Administrator Fraud Department
  • Lázaro Luis González
  • Reviewed existing Business Customers accounts and made overall decisions reducing the financial risk associated with pre-billed usage by 25% by contacting the customer or business administrator on possible fraud with service, and informing on high volume of calls to other countries
  • Offer alternative solutions where appropriated
  • Restrict and submit cases to be investigated foiling company policies and procedures established by the company
  • Business Customer Complex Billing Issue/Service Technical Support Specialist II
  • Took ownership of analyzing accounts for Business and Government accounts to reduce churn
  • Established my knowledge in Collections, Accounting, and Bookkeeping experience to take ownership and make high-level decisions to correct billing issues
  • Performed daily task to inform Sales representatives or end-users of the current incentive plans or credit issue to the account by Sales concession, phone upgrades, activations, credits and promotions as implementation manager dedicated agent for specifics large account who expended more than 500 thousand dollars a month
  • Submitted different reports to director applying proper credits and promotions to customers’ accounts
  • Properly documented all tasks completed in the SPRINT system along with procedures informing
  • Sales representatives, Business Customers and other managers via email when task completed.

Education

o Degree - Merchandising Management and Business Administration, Telecommunications and Computer Skills

Commercial Academy College

Associate of Science -

Mountain View College
Dallas, TX

Associate of Science - EKG Tec

Mountain View College
Dallas, TX
03.2016

Skills

  • Customer service experience, demonstrated commitment to providing quality customer service
  • Proven history of dependability
  • Fraud/Risk
  • Proficient with computers Ability to navigate multiple computer systems while interacting with
  • The customer
  • Ability to work a flexible schedule to meet business needs
  • Experience working in a team environment
  • Ability to think critically and use good, sound judgment in decision making
  • Self-motivated and goal-oriented
  • Ability to work in a fast-paced call center environment, balancing the need to support the inbound
  • Call center while meeting production and quality goals such as Average Handle Time,
  • Availability, Quality, etc
  • Excellent verbal and written communication skills
  • Ability to effectively handle difficult client issues
  • Proficiency in dealing with customers issues in both a routine and complex environment
  • Ability to multi-task and proven track record of working independently
  • Ability to adapt quickly to changes in the environment
  • Ability to type 35-40 wpm
  • Preventive Maintenance
  • Complex Problem-Solving
  • Blood Pressure Measurement
  • Reading Comprehension
  • Electrocardiogram (EKG) Equipment
  • Ambulatory Care
  • Transportation Assistance

Timeline

EKG Technician

ARC Dialysis
04.2016 - 07.2022

Account Analyst

CSC
08.2015 - 02.2016

Representative III Analyst

Sprint Communications
11.1997 - 09.2015

o Degree - Merchandising Management and Business Administration, Telecommunications and Computer Skills

Commercial Academy College

Associate of Science -

Mountain View College

Associate of Science - EKG Tec

Mountain View College

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Lazaro Luis Gonzalez