Lazarus Joseph
Houston,Texas
Summary
Proven track record at H-E-B in elevating customer satisfaction through exceptional service and in-depth product knowledge. Skilled in merchandise stocking and maintaining workplace safety, I excel in problem-solving and communication, significantly contributing to store cleanliness and inventory accuracy. Achieved high customer service standards by mentoring new hires and enhancing store efficiency.
Overview
4
4
years of professional experience
Work History
Perishables Representative
H-E-B
08.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge in the perishables department.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Mentored new hires, sharing best practices and tips for success in managing perishable goods effectively within a fast-paced retail environment.
- Actively participated in inventory audits that ensured accurate stock levels within the perishables department were maintained consistently throughout the year.
- Contributed to store cleanliness, ensuring perishables area remained well-organized and visually appealing.
Parking Lot Attendant
H-E-B
09.2021 - 08.2023
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Maintained a clean and safe environment for customers by regularly patrolling and removing debris from lots.
- Collect carts from the parking lot; Remove trash from carts prior to returning to cart storage area and provide customer service if needed.
Customer Service Bagger
H-E-B
07.2021 - 09.2021
- Maintained strict adherence to sanitation guidelines when handling food items, ensuring all perishables were stored safely according to regulations.
- Increased store cleanliness by performing routine maintenance tasks, such as sweeping floors and wiping down surfaces.
- Demonstrated strong multitasking abilities while juggling various responsibilities during busy periods without compromising quality of work or customer service standards.
- Improved customer experience by offering friendly assistance in locating items throughout the store.
- Enhanced customer satisfaction by efficiently bagging groceries and assisting with loading items into vehicles.
Customer Service Associate
Walgreens
01.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
J Frank Dobie High School
05.2020
Skills
- Attention to Detail
- Excellent Communication
- Customer service-focused
- Heavy Lifting
- Workplace Safety
- Merchandise Stocking
- Flexible Schedule
- Creative
- Problem Solving
Powerlifting/Bodybuilding
Powerlifting is a strength sport that consists of three attempts at maximal weight on three lifts: squat, bench press, and deadlift. As in the sport of Olympic weightlifting, it involves the athlete attempting a maximal weight single-lift effort of a barbell loaded with weight plates.
Bodybuilding is the sport of developing one's muscles through hypertrophic exercises. In order to achieve muscle growth, the athlete progressively overloads muscles through resistance exercises. The sport of bodybuilding has a distinct focus on aesthetics.
Pros of Powerlifting: Bone density improvements, Improvements to functional strength, Performance-based training goals
Pros of Bodybuilding: Bodybuilding workouts build the most muscle, focuses heavily on nutrition, and includes more aerobic exercise
Timeline
Perishables Representative
H-E-B
08.2023 - Current
Parking Lot Attendant
H-E-B
09.2021 - 08.2023
Customer Service Bagger
H-E-B
07.2021 - 09.2021
Customer Service Associate
Walgreens
01.2020 - 07.2021
High School Diploma -
J Frank Dobie High School