LAZARUS SOTO
Sanford
Summary
Dynamic professional with six years of diverse experience in management and customer service roles, demonstrating a strong ability to drive operational efficiency and enhance customer satisfaction. Skilled in utilizing data analysis to identify growth opportunities, while also proficient in managing restaurant operations and maintaining high standards of service. Expertise in leadership, multitasking, and communication fosters a collaborative environment that consistently meets business objectives. Committed to promoting healthier choices through innovative solutions, and adept at navigating complex sales negotiations to secure valuable client relationships.
Overview
7
7
years of professional experience
Work History
Pest Control Technician
SkyTerra Pest Control
Mount Dora FL
05.2025 - Current
- Conducted thorough inspections to identify pest infestations and potential entry points.
- Developed and implemented customized treatment plans for diverse pest control challenges.
- Trained junior technicians on safe handling of pesticides and proper application techniques.
- Ensured compliance with local regulations and safety standards during service delivery.
- Monitored treatment effectiveness through follow-up inspections and customer feedback.
- Collaborated with team members to develop best practices for improved service outcomes.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Complied with safety guidelines and regulations with during pest control processes.
Assistant General Manager
Kona Poke
Sanford
02.2024 - 05.2025
- Performed opening and closing duties as required by the restaurant
- Restocked supplies and food items to ensure the restaurant was fully prepared for service
- Developed a nutritional labeling system for restaurant dishes, promoting healthier eating habits among customers
- Proficiently used restaurant POS systems to accurately process orders and payments
Package Handler
Amazon
Teterboro
02.2023 - 04.2024
- Maintained a 100% accuracy rate in package sorting and delivery
- Reported damaged packages and equipment to supervisor immediately
- Organized packages for efficient loading and unloading
- Adhered to safety protocols and procedures while handling packages
- Maintained cleanliness of warehouse and package vehicles
- Maintained a clean and organized work area
Sales Lead
All American Mobile
Altamonte Springs
12.2022 - 01.2024
- Utilized customer segmentation and data analysis to identify upsell and cross-sell opportunities
- Created and maintained a customer database for tracking customer information and sales metrics
- Negotiated and closed complex deals with high-value customers
- Gave convincing presentations to potential customers to close sales
- Ensured customer follow-up to increase customer satisfaction and loyalty
- Maintained knowledge of current industry trends, product features, and competitive pricing
Back/Front of house
Chick-fil-a
Lodi
01.2020 - 12.2022
- Collaborated with front-of-house staff to ensure customer satisfaction and a high-quality dining experience
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Education
Highschool Diploma -
Lodi High School
Lodi06-2020
Skills
- Fast Learner - Experienced
- Computer Skills - Experienced
- Leadership - Experienced
- Ability to Multitask - Experienced
- Ability to Work in a Team - Experienced
- Communication Skills - Experienced
- Microsoft Office - Experienced
- Leadership and Teamwork - Experienced
- Interpersonal Skills - Experienced
- Management Skills - Experienced
- Chemicals handling
- Safety protocols
Timeline
Pest Control Technician
SkyTerra Pest Control
05.2025 - Current
Assistant General Manager
Kona Poke
02.2024 - 05.2025
Package Handler
Amazon
02.2023 - 04.2024
Sales Lead
All American Mobile
12.2022 - 01.2024
Back/Front of house
Chick-fil-a
01.2020 - 12.2022
Highschool Diploma -
Lodi High School