Katlynn Coronado
Austin,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Working Solutions
02.2021 - Current
- Verified demographics and insurance information to register patients in computer system.
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Collected deposits or payments and arranged for billing.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
Customer Service Representative
NexRep
01.2019 - 02.2021
- Updated patient files in accordance with company policy and procedure guidelines.
- Applied HIPAA privacy and security regulations while handling patient information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
High School Diploma -
Del Valle High
Austin, TX06-2022
Skills
- Payment processing
- Insurance verification
- Patient registration
- HIPAA compliance
- Data entry proficiency
- Customer service
- Health insurance knowledge
- Friendly and outgoing
- Data entry
- Medical terminology
Timeline
Healthcare Customer Service Representative
Working Solutions
02.2021 - Current
Customer Service Representative
NexRep
01.2019 - 02.2021
High School Diploma -
Del Valle High
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