Shanita Reed

● Scheduled appointments for patients using the electronic health records system.

● Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

● Maintained files and filing, keeping sensitive information confidential.

● Maintained calendars and schedules to set appointments for management team.

● Answered telephones to give information to callers, take messages, or transfer calls.

● Demonstrated strong communication skills to interact with customers via phone, email and online chat.

● Provided excellent customer service, resolving inquiries and complaints in a timely manner.

● Inbound customer service, sales, and troubleshooting for online brands.

● Processed customer orders accurately and efficiently.

● Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

● Used computerized systems for tracking, information gathering, and troubleshooting.

● Maintained confidentiality of customer records at all times in accordance with company policies.

● Provided exceptional customer service to clients in fast-paced call center environment.

● Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.

● Verify insurance coverage, process co-pays, and handle basic medical claims.

● Identified customer needs by asking probing questions and actively listening to responses.

● Update and secure confidential electronic health records while following privacy rules.

● Scheduling and canceling patients appointments. Sending task over to nurses regarding patients health problems and test results and prescriptions.

● Employed active listening skills to accurately assess customer needs and provide appropriate solutions.

● Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.

● Transferring customers to the right license agent, and qualifying customers for life insurance.

● Proficiently handled high call volumes while maintaining quality service standards.

● Answered incoming customer calls regarding product questions, sales inquiries, and complaints.

● Provided accurate information about products and services.

● Resolved customer service issues in a timely manner.

● Processed orders, forms, applications, and requests.

● Built sustainable relationships with customers through open communication.

● Greeted customers and provided exceptional customer service.

● Answered customer inquiries and provided accurate information regarding products and services.

● Provided excellent customer service to resolve customer complaints in a timely manner.

● Gathered customer feedback through surveys and use the data to improve customer service.

● Listened to feedback from the call manager and implemented changes in future calls.

● Managed and resolved issues with customers during calls by following a determined script.

● Explained product features and benefits to customers to encourage sales.

• Performed routine cleaning tasks ensuring high standards of cleanliness and hygiene.
• Utilized commercial cleaning equipment to maintain floors, surfaces, and restrooms efficiently.
• Managed supply inventory, ensuring necessary cleaning materials available for daily operations.
• Assisted in training new staff on proper cleaning techniques and safety protocols.