Lazette Carswell
Hephzibah ,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1984
1984
years of post-secondary education
Work History
Sr. Logistics Customer Service Rep
RBW Logistics
Augusta, GA
01.2024 - Current
- Managed customer inquiries through phone and email communications.
- Coordinated shipment details with carriers and customers for timely delivery.
- Processed orders using logistics management software for accuracy.
- Maintained records of customer interactions in the database system.
- Collaborated with warehouse staff to ensure proper order fulfillment.
- Resolved shipping issues by investigating discrepancies and proposing solutions.
- Assisted customers in tracking shipments and providing status updates.
- Developed strong relationships with clients to enhance service experience.
- Facilitated communication between customers and other departments within the organization.
- Provided training on logistics-related topics to new employees.
- Assisted with scheduling of deliveries based on customer needs.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Scheduling Coordinator
Kellogg’s/Ferrarra Candy Company
Augusta, Georgia
02.2016 - 06.2023
- Coordinated scheduling for production and distribution teams.
- Managed communication between departments to streamline scheduling processes.
- Utilized scheduling software to optimize resource allocation.
- Assisted in training new staff on scheduling procedures and tools.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Provided support in resolving scheduling conflicts between employees.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
- Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
Education
Associate of Arts - Journalism
York College
Jamaica, NY 09.1982 - 06.1984
Martin Van Buren High School
Queens, NYSkills
- Logistics software
- Shipment coordination
- Order processing
- Customer inquiries
- Employee relations
- Employee orientation, training, scheduling, data management, and time management
- Microsoft office, SAP, Quickbooks
Accomplishments
United States Army Reserves- E4 1996-1998
Timeline
Sr. Logistics Customer Service Rep
RBW Logistics
01.2024 - Current
Scheduling Coordinator
Kellogg’s/Ferrarra Candy Company
02.2016 - 06.2023
Associate of Arts - Journalism
York College
09.1982 - 06.1984
Martin Van Buren High School