L. Brentlie Samuel

• Lead daily operations of in-house UG drilling crews;
• Ensure all work meets safety, quality, and client specifications;
• Manage jobsite documentation ( permits, redlines, Build out maps), restoration, and bore logs;
• Coordinate with regional managers and coordinators to meet project goals;
• Read and interpret job prints, locate utilities, and ensure proper bore paths;
• Train and mentor crew members for growth and consistency;
• Drive production results while maintaining quality and safety compliance;
• Oversee equipment use and maintenance, ensuring readiness for each project;
• Grow crew capacity over time to take on more work and increase earning potential.

-Creating and streamlining systems to improve customer experience and profitability (kpi, training modules and standard operating procedures )

-Own overall relationship with assigned customers, which includes: onboarding, support, increasing adoption and ensuring retention, satisfaction, and renewals
-Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
-Manage all staffing/employee-related needs from new hire onboarding, training, production support, performance, and employee care.
-Drive accountability across the leadership team and frontline employees

• Delivered exceptional guest services, ensuring satisfaction and comfort for all residents.
• Managed concierge operations, coordinating activities and reservations for guests efficiently.
• Developed and maintained relationships with local businesses to enhance resident experiences.
• Oversaw front desk operations, ensuring accurate information dissemination and efficient service delivery.

• Developed and delivered training programs to enhance employee skills and performance.
• Facilitated onboarding sessions to ensure new hires acclimated effectively to company culture.
• Assessed training needs through feedback and evaluations to improve program effectiveness.
• Collaborated with management to identify key training objectives aligned with business goals.