LUKASZ DYLSKI

Tailored home comfort and air quality requirements to meet specific needs of clients and helped them find their own solution

Performed Manual J Load Calculations to determine size of equipment needed for home

Achieved and maintained closing ratios of over 60%

Handled unsold leads by supplying additional information and continued to follow to close the deal

Ensured continuous customer satisfaction through post-sale follow-ups, after the install

Highlighted and emphasized profitable features, quotes, prices, and credit terms during in-home interactions

Built and nurtured lasting customer relationships for sustained business and increased company profitability

Efficiently coordinated with Install Manager regarding job specifics, financial terms, and scheduling

Communicated to Installers the job requirements and expectations of the customer through verbal communication,

pictures, drawings and written forms

Communicated with installers and customers throughout the installation process.

• Offered comprehensive solutions to customers for their HVAC and home comfort requirements, upon initial meeting
• Consulted with potential and existing customers to tailor HVAC system solutions to their specific needs
• Maintained above 60% closing ratios very consistently
• Followed up on sales quotes and unsold leads, providing additional information, as needed
• Conducted post-sale follow-ups to ensure ongoing customer satisfaction
• Highlighted and emphasized profitable features, quotes, prices, and credit terms during interactions
• Built and nurtured lasting customer relationships for sustained business
• Communicated with Install Manager, in a timely and efficient manner; details of jobs, financing terms, and job scheduling
• Communicated to Installers the job requirements and expectations of the customer through verbal communication, pictures, drawings and written forms
• Maintained contact with Installers and customers during installation to ensure a quality system is installed

• Presented demonstration of product and service to homeowners
• Inspected the exterior and interior of the home to determine and assess damages cause by water and clogged gutters
• Wrote up sales contracts for orders obtained upon initial meeting inside home, and submitted orders for processing
• Maintained over 65% closing ratios very consistently
• Emphasized product features based on analysis of customers’ needs
• Answered customers’ questions regarding product's prices, financing terms, and competitor comparisons
• Maintained friendly and professional customer interactions at all times and helped the customers with their method of payment for the install
• Exceeded targeted sales goals by 20+% on regular basis

• Developed buyers by maintaining rapport with new and previous customers, suggesting trade-ins, meeting prospects at community activities, responding to phone and internet inquiries, recommending sales campaigns, and educating about current promotions
• Qualified buyers by understanding buyer's requirements and interests, matching requirements and interests to various models, thus building rapport
• Demonstrated automobiles by explaining characteristics, capabilities, and features on a physical Test Drive
• Closed many sales by overcoming objections, asking for sales, negotiating prices, completing sales or purchase contracts, explaining and offering warranties, services, and financing
• Strategically negotiated with customers to close on deals and increase revenue; discussed interest rates, leases, and calculated financial requirements prior to obtaining approval from dealership manager
• Provides sales management information by completing reports

• Researched and customized service proposals for new/existing clients based on their needs
• Answered questions regarding the store, its merchandise, network, and overall questions about the company
• Developed and maintained positive customer relationships through friendly greetings, follow ups, and excellent service
• Trained and served as a peer coach for new sales associates
• Built relationships with new and existing customers to increase likelihood of repeat/continued business

• Consistently provided friendly service and heartfelt customer service
• Promptly and empathetically handled guest concerns and complaints, relaying them back to the server or management if needed
• Maintained high standards of customer service during high-volume, fast-paced operations
• Verified that prepared food met all standards for quality and quantity before leaving kitchen
• Followed food safety procedures according to company policies and health and sanitation regulation