LE PHAN
Fremont,CA
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets.
Overview
10
10
years of professional experience
Work History
Service Operation Technician 2
Intuitive Surgical Inc
Sunnyvale, CA
05.2025 - Current
- Performed advanced repair, troubleshooting, calibration, and functional testing on MTM, gimbal, and foot tray assemblies in a high-volume production environment.
- Trained and supported team members on repair processes, testing procedures, quality standards, and troubleshooting methods.
- Identified, documented, and reported quality issues through VRs and Process Logs while maintaining accurate SAP transactions for full product traceability and compliance.
- Diagnosed and resolved complex hardware and software issues to improve system performance, reliability, and production efficiency.
- Partnered with engineers and cross-functional teams to investigate testing failures, perform root cause analysis, and implement corrective actions.
Customer Service Hotline
Saigon Joint Stock Commercial Bank
Ho Chi Minh City, Vietnam
05.2021 - 04.2024
- Provided exceptional support to customers via phone, addressing inquiries and resolving issues promptly.
- Maintained detailed knowledge of products and services to effectively assist customers with their needs.
- Handled difficult customer situations by employing conflict resolution techniques.
- Locked/unlocked card and online banking, activated/closed card.
- Managed high volumes of incoming calls.
- Other tasks assigned by the supervisor and the management.
- Reported to the Team Leader/Supervisor.
Cashier
Saiko Sushi Restaurant
Ho Chi Minh City, Vietnam
04.2019 - 04.2021
- Issued invoices promptly.
- Managed cash transactions, ensured accuracy and efficiency.
- Generated daily revenue and marketing reports.
- Advised customers on products and promotions and improved service quality.
Waitress
Kichi Kichi Restaurant
Ho Chi Minh City, Vietnam
03.2018 - 03.2019
- Served customers, enhanced satisfaction through attentive service and understood needs.
- Managed high-pressure situations effectively and ensured smooth restaurant operations.
Cook
Osaka Ohsho Restaurant
Ho Chi Minh City, Vietnam
12.2015 - 02.2018
- Prepared dishes effectively.
- Improved kitchen workflow and order accuracy.
- Managed inventory, reduced waste and ensured stock levels optimally.
- Collaborated effectively in high-pressure kitchen environment.
Education
Associate of Arts - English
College of Foreign Economic Relations
Ho Chi Minh City, Vietnam09-2020
Skills
- Multitasking
- Problem solving
- Repair techniques
- Testing and evaluation
LANGUAGES
English
Vietnamese
MAD AWARD in Q4/2025
Earned a MAD Award from Engineering for troubleshooting and supporting gearbox repair activities to drive NCR closure and improve product quality.
Timeline
Service Operation Technician 2
Intuitive Surgical Inc
05.2025 - Current
Customer Service Hotline
Saigon Joint Stock Commercial Bank
05.2021 - 04.2024
Cashier
Saiko Sushi Restaurant
04.2019 - 04.2021
Waitress
Kichi Kichi Restaurant
03.2018 - 03.2019
Cook
Osaka Ohsho Restaurant
12.2015 - 02.2018
Associate of Arts - English
College of Foreign Economic Relations