Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lea Combs

Salyersville,KY

Summary

Highly organized individual looking to use knowledge and skills to provide exceptional recreational services to the public. Experienced in providing customer service. Possesses strong interpersonal and problem-solving abilities to create a safe, enjoyable, and engaging environment.

Reliable worker with excellent communication, time management, and computer skills. A driven and detailed-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

17
17
years of professional experience

Work History

Delivery Driver Seasonal Worker

UPS
11.2023 - 12.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Peer Forward Leader

AmeriCorps Program
08.2022 - 08.2023
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Assistant Family Resource Center,

Magoffin County Board of Education
08.2007 - 03.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Associate of Arts - Human Services

Big Sandy Community And Technical College
Prestonsburg, KY
07.2024

Skills

  • Positive Attitude
  • Customer Service
  • Strong interpersonal skills
  • Problem-Solving
  • Client Relations Strength
  • Phone Inquires
  • Record keeping and Confidentiality
  • Documentation
  • Data Entry
  • Excellent verbal and written communications
  • Computers and typing
  • Microsoft Word

Timeline

Delivery Driver Seasonal Worker

UPS
11.2023 - 12.2024

Peer Forward Leader

AmeriCorps Program
08.2022 - 08.2023

Assistant Family Resource Center,

Magoffin County Board of Education
08.2007 - 03.2010

Associate of Arts - Human Services

Big Sandy Community And Technical College

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Lea Combs