Lea Jackson
Chandler,AZ
Summary
Master of Counseling student at Arizona State University (ASU Online) with extensive behavioral health experience supporting General Mental Health (GMH) and Serious Mental Illness (SMI) populations. Currently serving as Lead Treatment Coordinator in a multidisciplinary setting. Known for strong rapport-building, culturally responsive support, and effective care coordination. Seeking a internship placement to further develop clinical counseling skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Treatment Coordinator
Copa Health – Gateway Health Home
Gilbert, AZ
06.2019 - Current
- Coordinate behavioral health services for primarily GMH members and support individuals with SMI
- Collaborate within a multidisciplinary team to support whole-person care
- Utilize engagement and rapport-building skills to support member participation
- Monitor treatment progress and service utilization to support positive outcomes
- Maintain timely, accurate documentation in compliance with regulatory standards
- Support crisis awareness and appropriate escalation when clinically indicated
- Incorporate cultural and social factors into care planning
- Key Impact:
- Streamlined care coordination for 200+ members
- Contributed to reduced emergency room utilization through proactive support
Case Manager
Copa Health – Gateway Health Home
Gilbert, AZ
04.2018 - 06.2019
- Provided direct support and care coordination for behavioral health members
- Assisted members in accessing community resources and treatment services
- Built strong therapeutic rapport with individuals experiencing mental health challenges
- Supported treatment plan implementation under clinical supervision
- Maintained detailed and compliant clinical documentation
Financial Aid Processor - Disbursements
Apollo Group, Inc.
Phoenix, AZ
11.2011 - 11.2014
- Process financial aid applications, ensuring compliance with federal and state regulations.
- Evaluate documentation for accuracy, assessing eligibility for various financial aid programs.
- Communicate with students regarding financial aid options, addressing inquiries and providing guidance.
- Collaborate with internal departments to streamline financial aid processing workflows and improve efficiency.
- Managed high volumes of incoming inquiries regarding the status of financial aid applications, providing prompt responses that maintained satisfaction levels among applicants.
- Maintained records of all financial aid transactions, ensuring accuracy in reporting to both internal and external stakeholders.
Education
Arizona State University
Tempe, AZ05-2027
Bachelor of Science - Psychology
University of Phoenix
Arizona01-2017
Skills
- Therapeutic Rapport Building
- Active Listening & Reflection
- Multicultural Awareness & Cultural Humility
- Care Coordination
- Crisis Awareness & Prevention
- Client Engagement
- Interdisciplinary Collaboration
- Ethical Documentation
- Trauma-Informed Foundations
- Motivational Support (foundational)
- NextGen
- PeopleSoft
- Oracle
- Microsoft Office
- Data Tracking & Reporting
- Patient documentation
- Case management
Certification
- CPR & First Aid
- Crisis Prevention
- Bloodborne Pathogens
- Therapeutic Options
- Special Assistance Training
Timeline
Lead Treatment Coordinator
Copa Health – Gateway Health Home
06.2019 - Current
Case Manager
Copa Health – Gateway Health Home
04.2018 - 06.2019
Financial Aid Processor - Disbursements
Apollo Group, Inc.
11.2011 - 11.2014
Bachelor of Science - Psychology
University of Phoenix
Arizona State University