Lea Josey
Saginaw,MI
Summary
Driven and meticulous professional with a proven track record at Mott Community College, excelling in document management and enhancing customer satisfaction. Skilled in Microsoft Office and adept at resolving conflicts, demonstrated a commitment to efficiency by streamlining clerical processes and improving client relations. Achieved a significant increase in positive customer feedback through personalized service and meticulous attention to detail. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Clerical Aide
Mott Community College
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed correspondence, including emails and phone calls, to maintain clear communication between clients and colleagues.
Independent Beauty Consultant
Mary Kay
09.2013 - 05.2022
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Optimized appointment scheduling to maximize productivity while maintaining a high level of customer service.
Customer Service Representative
TruGreen
04.2020 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Office Assistant
Lapeer Urgent Care
02.2017 - 07.2017
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Associate of Applied Science - Business Administration
Bryant And Stratton College
Virginia Beach, VAAssociate of Applied Science - Entrepreneurship & Small Business Management
Mott Community College
Flint, MI05.2026
No Degree - Advanced Web Development
Advanced Technology Center
Virginia Beach, VA06.2012
Skills
- Copying documents
- Faxing Documents
- Maintaining Office Supplies
- File Organization
- Microsoft Office
- Typing Speed
- Document Management
- Spreadsheet Creation
- Customer Service
- Organizing and Categorizing
- Data Entry
- Appointment Scheduling
Timeline
Clerical Aide
Mott Community College
11.2023 - Current
Customer Service Representative
TruGreen
04.2020 - 07.2020
Office Assistant
Lapeer Urgent Care
02.2017 - 07.2017
Independent Beauty Consultant
Mary Kay
09.2013 - 05.2022
Associate of Applied Science - Business Administration
Bryant And Stratton College
Associate of Applied Science - Entrepreneurship & Small Business Management
Mott Community College
No Degree - Advanced Web Development
Advanced Technology Center
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