Lea Magalas
Tampa
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Hollister Co.
06.2025 - 08.2025
- Customer Service & Communication – Assisting customers, answering questions, and providing a positive shopping experience
- Sales & Upselling – Recommending items, promoting deals, and increasing store sales
- Problem-Solving – Handling returns, complaints, and finding solutions quickly
- Cash Handling & POS Systems – Operating registers, processing payments, and managing transactions
CUSTOMER SERVICE REPRESENTATIVE
Poke Poke Sushi Unrolled
11.2024 - 02.2025
- Communication Skills: Taking orders clearly and efficiently, explaining ingredients and customizing orders, handling dissatisfied customers
- Multitasking & Time Management: Balancing prep, cleaning, and serving duties; managing multiple orders at once during busy rushes
- Teamwork: Coordinating with coworkers on assembly line-style service, helping others during high-volume periods
CUSTOMER SERVICE REPRESENTATIVE
HPH / Nobo Corporation
08.2022 - 12.2024
- Communication Skills: Effectively conveying information and actively listening to customers’ needs and concerns.
- Problem-Solving: Identifying issues and providing appropriate solutions quickly and efficiently
- Product Knowledge: Gaining a deep understanding of the products or services offered to assist customers effectively
Education
Bachelor of Science - Allied Health
The University of Tampa
Tampa, FL12-2027
High School Diploma -
Oasis Charter High School
Cape Coral05-2024
Skills
- Fluent in English
- Fluent in German
- Problem-Solving
- Critical thinking
- Customer Service
- Interpersonal Communication
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Hollister Co.
06.2025 - 08.2025
CUSTOMER SERVICE REPRESENTATIVE
Poke Poke Sushi Unrolled
11.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
HPH / Nobo Corporation
08.2022 - 12.2024
Bachelor of Science - Allied Health
The University of Tampa
High School Diploma -
Oasis Charter High School