Hi, I’m
Lea Magaway
Newport Beach,CA
Summary
Dynamic retail professional with extensive experience at Zara, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction and loyalty through exceptional engagement and problem-solving skills. Proficient in cash register operations, consistently achieving sales targets while maintaining an organized store environment.
Overview
3
years of professional experience
Work History
Zara
Retail Sales Associate
11.2021 - 04.2022
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
House Of CB
Retail Sales Associate
11.2020 - 08.2021
Job overview
- Maintained an organized store environment by restocking shelves and organizing displays.
- Facilitated purchases, ringed-up sales, and processed payments.
- Organized clothing racks and displays to promote new items.
- Collaborated with other associates to ensure customer satisfaction.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Legal Service Bureau
Administrative Assistant
11.2019 - 07.2020
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Snow Monster
Boba Barista
02.2019 - 12.2019
Job overview
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
Plato's Closet
Retail Sales Associate
03.2019 - 08.2019
Job overview
- Demonstrated of store products and services.
- Managed cash register operations efficiently and accurately.
- Organized backstock shelves with incoming products.
- Ensured accuracy of inventory levels in the warehouse.
- Successfully operated a computer program to input several boxes used for backstock.
- Dressed mannequins on display to promote new products.
Education
Irvine Valley CollegeIrvine, CA
Associate of Arts from Communications
05-2026
Magnolia High SchoolAnaheim, CA
High School Diploma
06-2013
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer engagement
- Cash register operation
Accomplishments
- Achieved APA Citations badge, and a Plagiarism badge through the Irvine Valley College library by completing a Social Media Marketing course with accuracy and efficiency.
Timeline
Retail Sales Associate
Zara
11.2021 - 04.2022
Retail Sales Associate
House Of CB
11.2020 - 08.2021
Administrative Assistant
Legal Service Bureau
11.2019 - 07.2020
Retail Sales Associate
Plato's Closet
03.2019 - 08.2019
Boba Barista
Snow Monster
02.2019 - 12.2019
Irvine Valley College
Associate of Arts from Communications
Magnolia High School
High School Diploma
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