Lea Uptain
Food & Beverage Manager
Tucson,AZ
Summary
Dynamic food service professional driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques and safe food handling standards.
Overview
10
10
years of professional experience
Work History
Food & Beverage Manager
Royal Sun Restaurant & Bar
Tucson, AZ
02.2012 - 04.2019
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Organized receptions, promotions and corporate luncheons.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Increased revenue and profit margins by 40%
- Created local customer base through social media and event planning.
FOH Manager
Piazza Gavi
Tucson, AZ
08.2016 - 01.2019
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Supervised 25+ employees a shift in a fast-paced environment
Education
Associate of Science - Psychology
University of Pittsburgh
Pittsburgh, PA06.1998
Skills
- Customer Service
- Work Schedule Creation
- Point of Sale POS Software
- Special Menu Planning
- Alcoholic Beverage Service
- Payroll Preparation
- Cash Receipt Balancing
- Inventory Control
- Production Reporting
- Kitchen Staff Supervision
- Safety Training
Timeline
FOH Manager
Piazza Gavi
08.2016 - 01.2019
Food & Beverage Manager
Royal Sun Restaurant & Bar
02.2012 - 04.2019
Associate of Science - Psychology
University of Pittsburgh