Harcel Mpoyi
Columbus,OH
Summary
Seasoned management professional with over a decade of experience specializing in customer success, operational management, and strategic marketing. Exceptional track record in enhancing customer satisfaction, retention, and team leadership. Adept at driving revenue growth and improving service delivery in fast-paced environments. Seeking to leverage extensive background in customer engagement and operational excellence as a Remote Customer Success Manager.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food & Beverage Manager
Hollywood Casino
Ohio
11.2023 - Current
- Spearhead food and beverage operations, ensuring top-notch service and compliance with health standards
- Drive initiatives that boost profitability and enhance customer satisfaction across diverse guest interactions.
Assistant General Manager
The One Group (Kona Grill)
Ohio
04.2021 - 09.2023
- Enhanced customer retention by 15% through superior service and effective operational practices
- Led a dynamic team of 20+, fostering a collaborative environment that increased overall productivity.
Operations Manager
Redfish by Chef Adrianne
Miami
06.2017 - 11.2020
- Implemented cost-control measures, reducing operational expenses by 10% without compromising service quality
- Improved process efficiency by 20%, ensuring seamless execution of high-profile events and daily operations.
Manufacture Sales Representative
Cal Ergonomics
California
05.2015 - 07.2017
- Exceeded sales targets by 25% through strategic client engagement and effective marketing tactics
- Built and maintained strong client relationships, leading to sustained account growth and loyalty.
Producer
Boomtown Films
South Africa
02.2012 - 05.2015
- Managed film production processes, achieving a 15% reduction in costs through meticulous budget management.
Education
Certificate - Project Management
Google
Mountain View, CA01-2022
Bachelor of Business Administration, Marketing -
University of South Africa (UNISA)
12.2014
Skills
- Customer Success Management: Proven ability to nurture and grow customer relationships, ensuring high levels of retention and satisfaction
- Communication & Multilingual: Fluent in 6 languages, offering exceptional communication skills across diverse cultural backgrounds
- Leadership & Team Management: Experienced in leading cross-functional teams to exceed business targets and improve operational workflows
- Strategic Marketing & Sales: Expertise in developing and implementing effective marketing strategies that drive revenue and market share growth
- Service Delivery Management
- Operations Oversight
- Employee Supervision
- Relationship Building
- Quality Control
- Adaptability
- Time management abilities
- Training and Onboarding
- Scheduling Staff
- Multitasking
- Organizational Skills
- Workflow Planning
- Profit and loss
- Problem-Solving
- Sales and Marketing
- Goal Setting
- Team Leadership
- Customer Service
- POS Terminal Operation
- Effective Communication
Websites
Certification
Project Management Certification, Google, 01/01/22, 03/01/23
Timeline
Food & Beverage Manager
Hollywood Casino
11.2023 - Current
Assistant General Manager
The One Group (Kona Grill)
04.2021 - 09.2023
Operations Manager
Redfish by Chef Adrianne
06.2017 - 11.2020
Manufacture Sales Representative
Cal Ergonomics
05.2015 - 07.2017
Producer
Boomtown Films
02.2012 - 05.2015
Certificate - Project Management
Google
Bachelor of Business Administration, Marketing -
University of South Africa (UNISA)
Project Management Certification, Google, 01/01/22, 03/01/23
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