Summary
Overview
Work History
Education
Skills
Timeline
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Lea Yang

Onalaska

Summary

Dynamic Client Care Specialist with a proven track record at Dahl Automotive, excelling in customer relations and problem-solving. Recognized for enhancing client satisfaction through effective communication and meticulous attention to detail. Successfully trained new team members, fostering a collaborative environment that improved service delivery and client retention.

Overview

10
10
years of professional experience

Work History

Client Care Specialist

Dahl Automotive
03.2019 - 09.2024
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Provided comprehensive training to new team members, ensuring they were equipped with the knowledge and skills necessary for success in the role.
  • Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
  • Answered customer questions via telephone, email, and live chat services.
  • Interacted with team members across departments to research and resolve customer issues.
  • Utilized CRM software effectively for tracking client interactions and managing follow-ups on outstanding issues.

Teller Associate

Altra Federal Credit Union
05.2018 - 03.2019
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined daily operations for peak efficiency by maintaining accurate cash drawer and balancing procedures.
  • Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
  • Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
  • Stayed up-to-date on current industry trends and regulations, attending training sessions regularly to enhance job performance quality continually.
  • Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
  • Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
  • Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.

Cosmetic Counter Manager

Bon-Ton Department Store
11.2016 - 04.2018
  • Greeted and assisted customers within minutes of approaching cosmetic counter.
  • Recruited trained, and mentored new employees, fostering a high-performance team environment.
  • Introduced initiatives and sales strategies to exceed goals.
  • Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
  • Fostered a positive work atmosphere through open communication channels among team members.
  • Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.
  • Gathered and analyzed sales and performance data to set and strategize on departmental goals.
  • Enhanced customer satisfaction by providing personalized consultations and product recommendations.
  • Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.

Sales Representative

Infinity Instruments Ltd.
09.2014 - 01.2017
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

High School Diploma -

Benson High School
Omaha
06-2002

Skills

  • Customer relations
  • Application processing
  • Document analysis
  • Document review
  • Client retention
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication

Timeline

Client Care Specialist

Dahl Automotive
03.2019 - 09.2024

Teller Associate

Altra Federal Credit Union
05.2018 - 03.2019

Cosmetic Counter Manager

Bon-Ton Department Store
11.2016 - 04.2018

Sales Representative

Infinity Instruments Ltd.
09.2014 - 01.2017

High School Diploma -

Benson High School

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Lea Yang