LeaAnne O'Neill
Elkhart,IN
Summary
Dedicated professional with extensive experience in internal sales support and order management. Skilled in cross-functional communication and generating accurate sales reports. Committed to improving customer satisfaction through proactive relationship management and efficient order processing.
Overview
26
26
years of professional experience
Work History
Internal Sales Coordinator
Bravo Trailers LLC.
Bristol, IN
03.2011 - Current
- Enhanced customer engagement through effective management of product inquiries and order processing.
- Developed and maintained customer relationships by providing excellent customer service.
- Generated quotes for customers, processed orders, and monitored order status.
- Maintained accurate records of all customer interactions and transactions.
- Leveraged diverse resources such as websites, catalogs, and magazines for product information
- Facilitated communication between sales, production, and logistics teams.
- Organized training sessions for new sales staff on company products.
- Participated in weekly staff meetings with senior management team members.
Cabinet Shop Supervisor
Pace American
Middlebury, Indiana
06.2000 - 03.2011
- Directed daily activities on shop floor and coordinated staff operations.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements to enhance workflow efficiency.
- Assisted in scheduling staff shifts to meet operational needs.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Performed quality control checks on all incoming and outgoing goods.
- Coordinated with other departments regarding delivery times of finished products.
- Maintained inventory levels by ordering supplies as needed.
Education
High School Diploma -
Three Rivers High School
Three Rivers, MI06-1997
Skills
- Internal & Inside Sales Support
- Order Processing & Coordination
- Quoting, Pricing & Documentation
- Dealer & Customer Account Support
- Cargo Trailer Product Expertise
- CRM / Order Management Systems (Flex Gen 4)
- Microsoft Excel, Word & Teams
- Microsoft Planner (task & workflow tracking)
- Sales Reporting & Data Accuracy
- Cross-Functional Communication
Timeline
Internal Sales Coordinator
Bravo Trailers LLC.
03.2011 - Current
Cabinet Shop Supervisor
Pace American
06.2000 - 03.2011
High School Diploma -
Three Rivers High School