Lea Anne Thompson
Lakewood Ranch,FL
Summary
HR Manager with extensive experience in pediatric office operations, driving efficiency and team performance. Specialized in revenue cycle management and employee relations, achieving a 97% collection rate through effective process improvements and training initiatives. Committed to creating a collaborative environment that enhances patient care and supports staff development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice/HR Manager
Pediatric Office
Wilmington, NC
05.2021 - 05.2025
- Led team of 19 employees to support three healthcare providers, boosting operational efficiency.
- Managed employee processes from recruitment through onboarding to ensure workforce readiness.
- Developed and implemented practices and protocols to streamline operations effectively.
- Served as primary liaison between staff and providers to optimize scheduling and staffing.
- Collaborated with AR manager to enhance revenue cycle activities within practice.
- Conducted training sessions to elevate staff skills and compliance knowledge.
- Oversaw performance appraisals, ensuring equitable evaluations for all employees.
- Resolved conflicts among departments using sound judgment to maintain workplace harmony.
Insurance Coordinator/Business Manager
Plastic Surgery Center in Raleigh
Raleigh, NC
03.2017 - 03.2021
- Managed end-to-end revenue cycle tasks for surgery center to optimize operational efficiency.
- Obtained prior authorizations for surgeons across multiple facilities.
- Coordinated insurance verification for surgical procedures to enhance patient onboarding.
- Educated patients on insurance benefits and coverage options.
- Interfaced with patients and insurers to fulfill detailed requirements.
- Collaborated with medical staff to ensure accurate billing information.
- Filed insurance claims by collecting and entering essential patient and procedure data.
- Analyzed financial reports and reviewed accounts receivable to strengthen revenue cycle management.
- Managed pre-authorization process for cosmetic surgery services.
- Coordinated patient insurance verification for surgical procedures.
Front Office Lead/Collections/Insurance
Local Orthodontic Office
Raleigh, NC
02.2014 - 02.2017
- Trained newly hired front staff in administrative roles to enhance team efficiency.
- Supervised front office staff, ensuring smooth daily operations.
- Developed workflows for patient intake and insurance verification.
- Collaborated with orthodontists to streamline communication and elevate patient care.
- Managed daily front desk operations, independently resolving issues.
- Coordinated doctor schedules for patient appointments and community meetings.
- Verified insurance benefits to ensure accurate billing and optimize revenue.
- Completed treatment contracts with patients, ensuring clear understanding of services.
Front Office Manager
Brier Creek Smiles Dentistry
Raleigh, NC
06.2009 - 01.2014
- Coordinated logistics for new dental practice startup, managing insurance contracts and office workflow.
- Implemented marketing strategies to expand patient base and convert leads into established patients.
- Developed and integrated software for billing processes, enhancing efficiency in collections.
- Achieved 97-99% collection rate through proactive electronic claims filing and follow-up.
- Oversaw front desk operations, training staff on protocols to improve customer service.
- Managed patient scheduling, optimizing office operations for better service delivery.
- Conducted team meetings to review procedures and enhance patient care initiatives.
- Maintained accurate patient records using dental management software to support operational efficiency.
Education
High school diploma or GED -
Associate's degree -
4 years of college - Human Development and Family Studies
University of North Carolina at Greensboro
Greensboro, NCSkills
- Medical records management
- Clerical and office administration
- Leadership and team management
- Medical scheduling and coding
- Organizational skills
- Microsoft Excel proficiency
- Insurance verification and billing
- Patient care and support
- Electronic medical records (EMR)
- Communication skills
- Healthcare management
- Dermatology and cosmetic procedures
- Human resources management
- Training and development programs
- Employee relations and support
- Conflict resolution strategies
- Revenue cycle management
Certification
- First Aid Certification
- Professional In Human Resources
Additional Information
- Core Skills
- Administrative Procedure Development Customer Service
- Appointment scheduling Coding and Billing Collection's
- Insurance (Medical/Dental) Obtaining Pre-Auth(s) Denials
- Revenue Cycle Med Spa charge entry Dermatology
- Dermal Fillers/Injectables
Timeline
Practice/HR Manager
Pediatric Office
05.2021 - 05.2025
Insurance Coordinator/Business Manager
Plastic Surgery Center in Raleigh
03.2017 - 03.2021
Front Office Lead/Collections/Insurance
Local Orthodontic Office
02.2014 - 02.2017
Front Office Manager
Brier Creek Smiles Dentistry
06.2009 - 01.2014
High school diploma or GED -
Associate's degree -
4 years of college - Human Development and Family Studies
University of North Carolina at Greensboro