Lea "Cecelia" Sloan

• Operated endoscopy equipment, ensuring proper functionality and safety protocols during procedures.
• Assisted in preparing and maintaining sterile environments for various endoscopic procedures.
• Collaborated with healthcare team to streamline workflow and improve patient care efficiency.
• Monitored patient vitals and reported any changes to medical staff promptly.
• Performed various procedures in order to properly biopsy and retrieve specimens.
• Documented information throughout procedure .
• Prepared and sealed specimens to be sent out to the lab.

• Managed daily schedules and routines for children, ensuring structure and stability.
• Developed educational activities to promote learning and cognitive development.
• Coordinated household logistics, including meal planning and grocery shopping.
• Implemented behavior management strategies to foster positive interactions among siblings.
• Handled my husbands Business taxes and all household related finances.
• Performed all household duties within and outside the home.
• Cared for my ailing father until his passing in July 2023.
• Executer of my father's estate and oversaw it's debts and contents until it was resolved with the register of wills 14 months later.

• Trained and mentored staff on customer service excellence and operational procedures.
• Developed and implemented strategies to enhance guest satisfaction and retention.
• Managed inventory control, reducing waste through effective stock management practiced and mentored staff on customer service excellence and operational procedures,
• Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
• Handled all staff scheduling and resolved all scheduling conflicts.
• Oversaw bank drop offs and resolved drawers when they were over or under the correctamounts.

• Provided exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely food and beverage delivery.
• Collaborated with kitchen staff to optimize meal preparation and presentation.
• Trained new servers on menu knowledge and service standards.
• Implemented upselling techniques to enhance guest experience and increase sales.
• Resolved customer complaints promptly, maintaining high satisfaction levels.

I have been in the service industry on and off for almost 20 years. A few restaurants I have worked at are Damons, Saints and Sinners, Lonestar, TGIFs, Michaels, Firebirds, The Greene Turtle, etc. During each job I gained experience that has helped me in every professional avenue I have traveled. A few include:

• Assisted in maintaining cleanliness and organization of dining area and service stations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Learned how to make several alcoholic drinks.
• Demonstrates strong problem solving skills.