Leacqo Woolsey

Managed 5 chain stores and independent store

• Utilized Software to support organization's customers.
• Identified customer needs and helped customers use specific features, understand products and maximize success with products and services.
• Assisted customers over telephone or in-person to provide customer support.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Serviced existing accounts on regular basis to maximize revenue.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maintained customer promotional logs for product advertising campaigns.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Supported customers continuously from sales process to product set-up and use.
• Targeted prospective clients by reviewing business directories, building database of leads and attending networking events.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Reconciled billing discrepancies with regulatory agencies and finance department.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Coached customers' staff and demonstrated product use and maintenance.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Leveraged proven sales methods to increase revenue and surpass sales objectives.
• Addressed each customers' needs and wants to recommend suitable product options.
• Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Maintained required product knowledge to deliver best-in-class service.
• Identified root cause of inquiries by asking probing questions to determine best solution.

Responsible for the delivery and merchandising of a set number of stops and cases each day

• Excelled at customer relations
• Excelled at merchandising
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Updated pricing and signage to complete product displays and educate customers.
• Built end caps and aisle displays to highlight products and support latest promotions.
• Communicated with vendors to answer questions, order samples and resolve issues.
• Operated cardboard balers, forklifts and trash compactors safely.
• Used pallet jacks to move and position merchandise.
• Greeted, serviced and thanked all customers.
• Created attractive displays to promote items.
• Rotated manufacturer products.
• Transported merchandise to sales floor and restocked shelves, racks and bins.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Inspected merchandise for quality and arranged proper display location on floor.
• Established strong vendor relationships to maintain and support business.
• Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.

• Moved currency, coins and chips following exact security protocols.
• Understood and consistently followed gaming commission rules governing establishment activities.
• Protected customers by following information security procedures and maintaining confidentiality of transactions.
• Trained, oriented and mentored new cashiers in money handling and cage security procedures.
• Organized and detail-oriented with a strong work ethic.

• Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
• Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
• Performed planting, watering, mulching, and edging of lawns.
• Installed stonework according to landscape design plan and client specifications.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Handled hedge, bush, and shrub trimming.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Operated landscaping equipment with focus on safety and machine longevity.