Leadra Lewis
Pine Bluff,AR
Summary
Results-driven trainer and educator with experience delivering clear, structured instruction for medical and field personnel. Onboards employees and develops managers and supervisors through role-relevant training programs. Designs inclusive learning environments that adapt content for diverse audiences.
Overview
25
25
years of professional experience
Work History
Trainer II
Centene Corporation- 40 hours a week
Little Rock, Arkansas
08.2018 - 09.2026
- Led classroom training on member support, claims, and eligibility processes.
- Provided onboarding instruction on Centene healthcare policies and service procedures.
- Supported development of training materials for Centene systems and operational workflows.
- Designed multimedia presentations to enhance training effectiveness and participant engagement. with PowerPoint and video conferencing tools.
- Developed online learning modules to enhance accessibility for remote learners.
- Created standardized program "Aspire" to train soft skills such as effective communication, AI, and cross-generational understanding.
- Worked with leaders to revise training content for policy updates.
- Documented training activities, including attendance records and feedback, to track participant engagement and program effectiveness.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Conducted audits to ensure compliance with company policies, procedures, and quality standards.
Care Coordinator
Centene Corporation- 40 hours a week
Little Rock, Arkansas
03.2018 - 08.2018
- Reviewed member assessments to assist care coordination and service planning.
- Communicated with members, families, and providers regarding treatment needs.
- Recorded case notes in Centene care management systems.
- Referred members to community resources and behavioral health services.
- Addressed member concerns using Centene policy and care coordination guidelines.
- Worked with physicians, social workers, and other healthcare providers to support comprehensive patient care.
- Educated clients on available resources and services in communities.
- Joined meetings with families and interdisciplinary team members to discuss patient progress and next intervention steps.
- Took part in staff meetings to discuss best practices in patient care coordination.
- Learned and proficiently utilized all required systems and applications to perform job.
Law Enforcement Trainer
Arkansas Community Corrections- 40 hours a week
Pine Bluff, Arkansas
10.2010 - 03.2018
- Supported Arkansas Community Corrections staff with law enforcement policies and procedures.
- Created lesson plans for officer safety, custody, and supervision training.
- Demonstrated defensive tactics, restraint methods, and use-of-force techniques.
- Reviewed audits to spot training gaps and provided coaching and corrective feedback.
- Qualified to wear and inspect PPE, including ballistic vest, safety glasses, and hearing protection.
- Trained staff on chemical anti-threat protection protocols and demonstrations.
- Checked and stored ballistic weapons, equipment, transport vehicles, and offender PII securely each day.
- Trained employees statewide on ACA accreditation courses.
- Guided officers in emergency response, de-escalation, and communication practices.
- Kept attendance records and performance evaluations for students.
Adjunct Professor
University of Phoenix- 3 hours per week
Little Rock, Arkansas
01.2012 - 03.2014
- Prepared, administered, and scored exams and assignments to track student progress.
- Revised course syllabus to align with curriculum and university guidelines.
- Presented course lectures using modern technology to support student understanding.
- Led active learning through class discussions, group activities, and individual projects.
- Taught students criminal justice curriculum.
Probation/Parole Agent
Arkansas Community Corrections- 40 hours a week
Pine Bluff, Arkansas
12.2002 - 10.2010
- Supported offender supervision and counseling to encourage behavior change and compliance with court requirements.
- Monitored offenders with security scanner during quadrant checks.
- Completed drug testing with GC bio-liquid sample collection to identify positive results.
- Collected DNA samples for submission to AR Crime Lab.
- Worked with courts, law enforcement, and community service providers to coordinate case requirements.
- Responded to violations with arrests, detainers, and enforcement action.
- Advised judges on sentence recommendations based on pre-sentence investigation findings.
- Recommended probation conditions, including drug treatment, vocational rehabilitation, and mental health services.
- Referred offenders to community agencies for services required by court orders.
- Installed ankle monitors on offenders per court orders.
Administrative Assistant
Jefferson County Prosecutor's Office- 40 hour week
Pine Bluff, Arkansas
12.2001 - 12.2002
- Coordinated prosecutor calendars, hearings, and internal meetings for Jefferson County Prosecutor's Office.
- Prepared court documents, correspondence, and case files following office procedures.
- Answered phone lines and routed calls to prosecutors, staff, and visitors.
- Supported victims, witnesses, and office staff with scheduling and information requests.
- Processed mail, scanned documents, and updated records management systems.
- Organized filing systems for physical and electronic documents, maintaining accuracy and confidentiality of records.
- Greeted visitors professionally, answered inquiries, and directed individuals to appropriate personnel.
Education
Master of Arts - Human Resources Development
Webster University
Jacksonville, AR05-2008
Master of Arts - Criminal Justice
University of Arkansas, Pine Bluff
Pine Bluff, AR05-2002
Skills
Curriculum
- Curriculum development
- Learning management
- Interpersonal communication
- Public speaking
- Online training tools
- Microsoft PowerPoint
- Excel
- Vyond
- Microsoft Copilot
Timeline
Trainer II
Centene Corporation- 40 hours a week
08.2018 - 09.2026
Care Coordinator
Centene Corporation- 40 hours a week
03.2018 - 08.2018
Adjunct Professor
University of Phoenix- 3 hours per week
01.2012 - 03.2014
Law Enforcement Trainer
Arkansas Community Corrections- 40 hours a week
10.2010 - 03.2018
Probation/Parole Agent
Arkansas Community Corrections- 40 hours a week
12.2002 - 10.2010
Administrative Assistant
Jefferson County Prosecutor's Office- 40 hour week
12.2001 - 12.2002
Master of Arts - Human Resources Development
Webster University
Master of Arts - Criminal Justice
University of Arkansas, Pine Bluff