Leah Anderson
Summary
Dynamic and results-driven healthcare professional with a strong background in team leadership, patient advocacy, and clinical judgment. Proven ability to develop and implement comprehensive care plans that enhance respiratory function and overall patient outcomes. Adept at fostering staff development, optimizing processes, and driving continuous improvement initiatives. Recognized for effective communication, conflict resolution, and adaptability in fast-paced environments. Committed to delivering high-quality care and cultivating collaborative, goal-oriented teams.
Overview
8
8
years of professional experience
Work History
Long-Term Services and Supports Manager
Eventa
11.2021 - Current
- Established and maintained effective communication with staff, physicians and nursing facilities to promote high quality patient focused care
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients and families, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Managed patient census while performing lead tasks and providing quality care
- Evaluated patients and made recommendations to providers and MCOs for respiratory interventions to manage respiratory disease processes
- Accurately reported census to Managed Care Organizations
- Identified concerns, created and implemented action plans for resolution
- Developed and implemented operational procedures to enhance team efficiency and service delivery.
- Collaborated with senior management to align departmental goals with organizational objectives, ensuring cohesive strategies.
- Conducted regular performance reviews, providing constructive feedback to improve individual and team output.
- Accomplished multiple tasks within established timeframes.
Registered Respiratory Therapist
West Tennessee Healthcare Volunteer Hospital
09.2018 - 11.2021
- Aided physicians with ventilator management.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses.
- Monitored patient reactions to drugs and carefully documented progress of individuals.
- Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers and positive pressure equipment.
- Provided comprehensive care to improve and strengthen patients' respiratory functions.
- Managed and operated mechanical ventilators and delivered airway management.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Consulted with physicians to create effective care plans for patients.
- Performed ABGs and EKGs routinely.
Customer Care Coordinator
Dynamix Physical Therapy And Fitness
06.2017 - 08.2018
- Entered orders and registration into WebPT computer database system.
- Verified benefits and insurance coverage for patients.
- Answered phonecalls professionally.
- Reduced process inconsistencies and aided in effectively training team members on best practices and protocols.
- Scheduled patients for physical therapy appointments.
- Obtained prior authorizations if needed.
- Provided excellent customer care by responding to requests in a timely manner.
- Inventoried supplies.
- Effectively communicated with customers about account changes.
- Aided in collecting payment for services.
Education
Associate of Science - Respiratory Therapy
Independence University
Salt Lake City, UT2018
Skills
- Professional bedside manner
- Physical assessments
- Patient and family advocacy
- Organized
- Strong clinical judgment
- Staff training and development
- Operations management
- Customer satisfaction
- Performance reporting
- Staff management
- Client relationships
- Meetings and presentations
Awards
2024 Specialty Practitioner of the Year for Ambulatory and Post Acute Care - AARC
Timeline
Long-Term Services and Supports Manager
Eventa
11.2021 - Current
Registered Respiratory Therapist
West Tennessee Healthcare Volunteer Hospital
09.2018 - 11.2021
Customer Care Coordinator
Dynamix Physical Therapy And Fitness
06.2017 - 08.2018
Associate of Science - Respiratory Therapy
Independence University