Fredrica Smith
Longview,TX
Summary
Accomplished Licensed Social Worker with a proven track record in crisis intervention and case management, notably at the Department of Health and Human Services. Expert in needs assessment and developing individualized service plans, complemented by a compassionate approach and efficient under pressure. Demonstrated success in improving client care through multidisciplinary team collaboration and effective community liaison.
Overview
27
27
years of professional experience
Work History
Case Manager, Long Term Services and Supports
Molina Healthcare
Henderson, Texas , Texas
06.2024 - Current
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
Service Coordinator
Texas Children's Health PLan
09.2016 - 05.2024
- Role of a social worker service coordinator for children with special health care needs who receive SSI/Medicaid..
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Assessed client needs and developed solutions to meet needs.
- Coordinated and monitored service activities to confirm work met all requirements.
- Resolved client complaints and issues to drive satisfaction.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Case Management Social Worker
Department Of Health And Human Services
09.2013 - 08.2016
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Developed strong working relationships with multidisciplinary team members, resulting in improved collaboration and client care.
- Evaluated the efficacy of treatment plans through regular monitoring and assessment, adjusting interventions as needed to optimize results.
- Participated in ongoing supervision, reflecting on practice and seeking guidance from supervisors for professional growth.
- Provided and documented patient's ongoing care in accordance with policies and board of social work standards.
- Conducted comprehensive psychosocial assessments, identifying strengths and areas of need for targeted intervention.
Investigator
Department Of Protective And Regulatory Services
08.1997 - 03.2013
- Documented findings and prepared detailed reports.
- Conduct thorough face-to-face interviews with children, parents, families, neighbors, friends regarding allegations of child abuse and/or neglect and document investigative findings.
- Maintain a professional tone.
- Testified in court proceedings and trials.
- Carefully documented statements, observations, and evidentiary materials.
- Provided services to children and families in the home to ensure safety and protection.
- Removed children from the home who were in danger and placed them in foster care.
Education
Master of Science - Social Work
Stephen F Austin State University
Nacogdoches, TX05.2009
Bachelor of Science - Social Work
Paul Quinn College
Dallas, TX05.1995
Associate of Science - Behavioral Sciences
Kilgore College
Kilgore, TX05.1993
High School Diploma -
Gladewater High School
Gladewater, TX05.1990
Skills
- Telephone communication
- Client Advocacy
- Individualized service plans
- Service monitoring and evaluation
- Needs Assessment
- Compassionate
- Case Management
- Conflict Resolution
- Efficient under pressure
- Cooperative
- Multidisciplinary team collaboration
- Client Confidentiality
- Case Documentation
- Cultural Competency
- Family Case Management
- Referrals and networking
- Safety Planning
- Behavioral Management
- Licensed Social Worker (LSW)
Timeline
Case Manager, Long Term Services and Supports
Molina Healthcare
06.2024 - Current
Service Coordinator
Texas Children's Health PLan
09.2016 - 05.2024
Case Management Social Worker
Department Of Health And Human Services
09.2013 - 08.2016
Investigator
Department Of Protective And Regulatory Services
08.1997 - 03.2013
Master of Science - Social Work
Stephen F Austin State University
Bachelor of Science - Social Work
Paul Quinn College
Associate of Science - Behavioral Sciences
Kilgore College
High School Diploma -
Gladewater High School
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