Leah Arias
Ferris
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in the field and support of desktop applications.
Overview
12
12
years of professional experience
Work History
Child Abuse Investigative Support Specialist
Dallas Police Department
Dallas
01.2023 - Current
- Reviewed hotline reports, coordinated with multidisciplinary teams (law enforcement, CPS, DA), and conducted forensic interviews.
- Ensure case documentation is compliant and support the investigative process to protect children.
- Review child abuse reports from statewide intakes to determine if cases meet criteria for services.
- Act as a liaison between Child Protective Services (CPS), law enforcement, and prosecutors to facilitate joint investigations.
- Secured and updated case tracking systems to ensure accuracy.
- Monitor cases to ensure timely completion of tasks and services.
Auto Theft Salvage Unit Assistant
Dallas Police Department
Dallas
12.2021 - 01.2023
- Executed receptionist duties, providing information and guidance to residents, employees, agencies, municipal departments, and suppliers in person and over the phone, demonstrating strong customer service skills.
- Supported investigative operations by managing deadlines, attending meetings, processing mail, and performing data entry.
- Examined abandoned autos to verify they were not stolen.
- Facilitated identification of owners for confiscated automobiles at Dallas Police Auto Pound.
- Collaborated with team members to resolve cases efficiently.
Public Service Officer
Dallas Police Department
Dallas
11.2019 - 12.2021
- Inventories, impounds, and ensures that proper storage locations are generated for each vehicle that is brought to the auto pound by city contract wrecker companies.
- Ensures that individuals with passes to view vehicles are transported to the proper vehicle.
- Removes vehicle from the vehicle inventory as they are released from the impound lot.
- Provide payment receipts to each wrecker driver who tows a vehicle into the impound lot.
- Ensure that no unauthorized or unescorted persons are allowed onto the impound lot.
Juvenile Residents Officer
Dallas County
Dallas
04.2018 - 11.2021
- Supervised youths in detention facility, ensuring health, safety, and welfare in accordance with departmental policies and applicable standards.
- Provides individual and group counseling to all youths to promote and increase the personal awareness of responsibilities and alternatives.
- Made critical judgments during crises, informed supervisor of situations encountered, and documented actions taken.
- Provided crisis intervention, mental health evaluations, substance abuse assessments, and clinical services to youths.
Recon Service Manager
Cedar Park Nissan & Clay Cooley Nissan
Austin
04.2017 - 08.2017
- Opened a brand-new store at Cedar Park Nissan.
- Coordinated daily repair process to enhance workflow and meet customer expectations.
- Managed vendor accounts to secure timely payments and ensure consistent service delivery.
- Assist with coaching and training staff.
- Created staff schedules to align workforce availability with peak service demands.
- Conducted inventory of new cars to ensure accurate stock levels.
- Communication estimates or promise time of repair.
- Writing repair orders to provide vendors with a purchase order.
- Implement and enforce policies to ensure safety.
Recon Service Manager
Cedar Park Nissan & Clay Cooley Nissan
Austin
09.2014 - 03.2017
- Opened a brand-new store at Cedar Park Nissan.
- Managed daily repair process to meet customer needs and maintain service flow.
- Communicated estimated repair times to customers.
- Conducted inventory checks on new car arrivals to ensure accurate stock levels.
- Oversaw vendor accounts to ensure prompt payments and fostered strong partnerships.
- Writing repair orders to provide vendors with a purchase order.
- Implement and enforce policies to ensure safety.
- Assist with coaching and training staff.
- Created staff schedules to ensure optimal coverage and streamline operations.
Education
BAAS - Organizational Leadership
Texas A&M Commerce
Commerce, Tx12-2022
Basic Criminal Justice Certificate -
Dallas Community College
Farmers Branch, Tx05-2019
Skills
- Customer service relations
- Team leadership
- Communication
- Problem Solving
- Time Management
- Case documentation
- Multidisciplinary collaboration
- Crisis intervention
- Customer relationship management
- Data entry accuracy
- Conflict resolution
- Team coordination
- Time management
- Problem solving
Training
- Intermediate Human Trafficking 3270 TCOLE
- Human Trafficking from a Global Perspective
- Ethics Training
- History & Forms of Human Trafficking
Awards
- Certificate of Achievement Puente Program - Secretary, 2011, Successfully completed and nominated by election to position of secretary for 1 year.
- Police Officer Standards and Training PC 832 Certificate, 2010, Arrest & Control, Firearms
- Dean's List - Texas A&M, 2022, Magna Cum Laude GPA 3.8
Timeline
Child Abuse Investigative Support Specialist
Dallas Police Department
01.2023 - Current
Auto Theft Salvage Unit Assistant
Dallas Police Department
12.2021 - 01.2023
Public Service Officer
Dallas Police Department
11.2019 - 12.2021
Juvenile Residents Officer
Dallas County
04.2018 - 11.2021
Recon Service Manager
Cedar Park Nissan & Clay Cooley Nissan
04.2017 - 08.2017
Recon Service Manager
Cedar Park Nissan & Clay Cooley Nissan
09.2014 - 03.2017
BAAS - Organizational Leadership
Texas A&M Commerce
Basic Criminal Justice Certificate -
Dallas Community College