Ivy Padgett
Macon,GA
Summary
Adept at multi-tasking and customer service relations, I excelled as a Fraud Prevention Risk Specialist at Ingo Money, where I significantly mitigated fraud risks. Leveraging computer skills and a keen eye for detail, I ensured the legitimacy of transactions, enhancing company reputation. Recognized for surpassing sales targets at Belk by effectively applying persuasive sales techniques and fostering strong customer connections.
Overview
11
11
years of professional experience
Work History
Fraud Prevention Risk Specialist
Ingo Money
06.2019 - Current
Fraud Prevention Specialist
- I am responsible for the checks that come through our system & making sure they are legitimate & not stolen or fraud.
- Multi tasking plays a huge role in this position as well. Being on the phone with makers & banks while verifying checks.
- Having access to banks to check funds availability for the checks that are being cashed.
- We have to pay close attention to every check that comes in through the system because of the fraud rings that we come across as well.
- I have access to customers confidential information to perform payee quizzes when we have a large check come through to make sure the customer is who they say they are.
- All in all we prevent fraud, stolen, & altered checks from companies & those funds coming from accounts when they shouldn’t be.
Sales Associate
Belk
10.2013 - 11.2015
Sales Associate
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Education
GED - Basic Curriculum
Crisp County High School
Cordele, GA05.2011
Skills
- Customer Service relations
- Multi tasking
- Computer skills
- Time management skills
- Accessing & detecting fraudulent information
- Professionalism within the company & customer flash clients
- Sales skills
- Meeting goals & deadlines
Timeline
Fraud Prevention Risk Specialist
Ingo Money
06.2019 - Current
Sales Associate
Belk
10.2013 - 11.2015
GED - Basic Curriculum
Crisp County High School
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